Rob Gallini Email & Phone Number

Grand Rapids, Michigan, United States

My job is to grow sales and enable excellent customer service through business process and data management for sales, marketing and support teams with Dynamics CRM, web forms and chat administration.

Teaching traditional and adult student courses on technology. Contiuned development of the curriculum for Business and Technology course used in all adult degree programs at Cornerstone.

• Designed and implemented PC services in an environment with no existing network
• Created security to separate data and traffic for students and faculty
• Mentored student technical staff

Ada, MI

Dynamics CRM Configuration and Release Management with the Contact Management Platform team at Amway Global.

Greater Grand Rapids, Michigan Area

Helping customers succeed with strategies for managing information assets. Developed a strategy for a client considering a cloud option for a LOB application. Managed multiple RFP processes for local companies looking for managed service providers. Developing cloud adoption strategies for many local busineses so they can achieve results and control costs.

Teaching IT fundamentals, Excel & Access

Adjunct instructor for CIS-110 (Intro to Computing) and CIS-231 (Solving Problems with Spreadsheets)

Managed the RFP process for a publishing company by baselining the provider offerings and assisting in vetting and final selection process.Designed and implemented server consolidation and virtualization, transitioning many services to a private cloud provider for a healthcare provider.Planned the technical services needed for a financial services office.

• Delivered support service solutions and maintained customer relations for Fortune 100 Companies
• Provided single point of contact service, problem resolution, troubleshooting, and escalation management for all Microsoft infrastructure products
• Documented strategic service delivery plans
• Coordinated technical response for Daylight Savings Time change in 2006 for the Heartland district.
• Managed $1.7M in service contracts
• Maintained a 30% average contract growth rate year after year

• Managed a team of systems engineers responsible for the design of clients and servers using Microsoft Windows and Citrix MetaFrame
• 78,000 user migration from Novell to Microsoft infrastructure
• Budget management for a $4.5M project
• Consolidated 70+ servers into a single farm, reclaiming 2500+ connect licenses and administration down to 1 FTE for both architecture and farm support
• Integrated an enterprise time management application with a licensing budget of $2.2M

• Coordinated the Y2K Information Systems Project for a large pharmaceutical company
• Assembled a staff of 13 or more IS professionals
• Assessed and remediated 350+ PC’s and PC-based servers
• Project completed on time and under budget utilizing 250 shrink-wrapped applications and 3000 custom x-base applications
• Deployed to Lotus Notes to 1000 users in 13 states from a central location

USS Long Beach (CGN-9)

Nuclear Mechanical Operator

Bachelor Of Arts, Family Education

Certificate, Nuclear Engineering, 3.14

Master Of Arts, Apologetics