Technical Operations Manager
CurrentMy job is to grow sales and enable excellent customer service through business process and data management for sales, marketing and support teams with Dynamics CRM, web forms and chat administration.
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@harpercollins.com
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2 phones found area 616 and 800
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Rob Gallini is listed as Technical Operations Manager at HarperCollins Publishers, a with 3164 employees, based in Belmont, Michigan, United States. AeroLeads shows a work email signal at harpercollins.com, phone signal with area code 616, 800, and a matched LinkedIn profile for Rob Gallini.
Rob Gallini previously worked as Adjunct Instructor at Cornerstone University and Systems Manager at Cornerstone University. Rob Gallini holds Bachelor Of Arts, Family Education from Spring Arbor University.
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I am a trusted adviser regarding business information systems strategy, focusing on strategy and process instead of technology. I’ve spent my career implementing, managing and teaching information systems in a variety of settingsMy goal is to lead businesses, organizations and students in the effective and efficient use of business information systems.My specialties include: business & technology liason, technology strategy, broadbased and indepth IT consulting and technical education
Listed skills include It Strategy, Cloud Computing, Virtualization, Project Management, and 26 others.
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Grand Rapids, Michigan, United States
My job is to grow sales and enable excellent customer service through business process and data management for sales, marketing and support teams with Dynamics CRM, web forms and chat administration.
Teaching traditional and adult student courses on technology. Contiuned development of the curriculum for Business and Technology course used in all adult degree programs at Cornerstone.
▪ Designed and implemented PC services in an environment with no existing network▪ Created security to separate data and traffic for students and faculty▪ Mentored student technical staff
Ada, Mi
Dynamics CRM Configuration and Release Management with the Contact Management Platform team at Amway Global.
Greater Grand Rapids, Michigan Area
Helping customers succeed with strategies for managing information assets. Developed a strategy for a client considering a cloud option for a LOB application. Managed multiple RFP processes for local companies looking for managed service providers. Developing cloud adoption strategies for many local busineses so they can achieve results and control costs.
Adjunct instructor for CIS-110 (Intro to Computing) and CIS-231 (Solving Problems with Spreadsheets)
Managed the RFP process for a publishing company by baselining the provider offerings and assisting in vetting and final selection process.Designed and implemented server consolidation and virtualization, transitioning many services to a private cloud provider for a healthcare provider.Planned the technical services needed for a financial services office to become a completely independent entity.
▪ Delivered support service solutions and maintained customer relations for Fortune 100 Companies▪ Provided single point of contact service, problem resolution, troubleshooting, and escalation management for all Microsoft infrastructure products▪ Documented strategic service delivery plans▪ Coordinated technical response for Daylight Savings Time change in 2006 for the Heartland district.▪ Managed $1.7M in service contracts▪ Maintained a 30% average contract growth rate year after year▪ Achieved 30% reduced reactive support▪ Recipient of the GPGP Service Award and Heartland General Manager’s Customer Service Award
▪ Managed a team of systems engineers responsible for the design of clients and servers using Microsoft Windows and Citrix MetaFrame▪ 78,000 user migration from Novell to Microsoft infrastructure▪ Budget management for a $4.5M project▪ Consolidated 70+ servers into a single farm, reclaiming 2500+ connect licenses and administration down to 1 FTE for both architecture and farm support▪ Integrated an enterprise time management application with a licensing budget of $2.2M
▪ Coordinated the Y2K Information Systems Project for a large pharmaceutical company▪ Assembled a staff of 13 or more IS professionals ▪ Assessed and remediated 350+ PC’s and PC-based servers▪ Project completed on time and under budget utilizing 250 shrink-wrapped applications and 3000 custom x-base applications▪ Deployed to Lotus Notes to 1000 users in 13 states from a central location
Other employees you can reach at harpercollins.com. View company contacts for 3164 employees →
Yuzing Sang Yonjan
Colleague at Harpercollins PublishersHurstville Grove, New South Wales, Australia
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Caroline S.
Colleague at Harpercollins PublishersChelmsford, England, United Kingdom
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Nikki Lucas
Colleague at Harpercollins PublishersHightstown, New Jersey, United States
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Sarah Callaghan
Colleague at Harpercollins PublishersLondon, England, United Kingdom
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Kim Writer
Colleague at Harpercollins PublishersMount Vernon, New York, United States
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Chantelle Mcgolpin
Colleague at Harpercollins PublishersLoughton, England, United Kingdom
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Lauren Richardson
Colleague at Harpercollins PublishersAllendale, New Jersey, United States
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Jessica Rozler
Colleague at Harpercollins PublishersPhiladelphia, Pennsylvania, United States
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Trysha Le
Colleague at Harpercollins PublishersNew York, United States
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Anthony Holmes
Colleague at Harpercollins PublishersNew York, United States
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Quick answers generated from the profile data available on this page.
Rob Gallini works for HarperCollins Publishers.
Rob Gallini is listed as Technical Operations Manager at HarperCollins Publishers.
AeroLeads has found 1 work email signal at @harpercollins.com for Rob Gallini at HarperCollins Publishers.
AeroLeads has found 2 phone signal(s) with area code 616, 800 for Rob Gallini at HarperCollins Publishers.
Rob Gallini is based in Belmont, Michigan, United States while working with HarperCollins Publishers.
Rob Gallini has worked for Harpercollins Publishers, Cornerstone University, Amway Global, Dpt, and Calvin College.
Rob Gallini's colleagues at HarperCollins Publishers include Yuzing Sang Yonjan, Caroline S., Nikki Lucas, Sarah Callaghan, and Kim Writer.
You can use AeroLeads to view verified contact signals for Rob Gallini at HarperCollins Publishers, including work email, phone, and LinkedIn data when available.
Rob Gallini holds Bachelor Of Arts, Family Education from Spring Arbor University.
Rob Gallini is listed with skills including It Strategy, Cloud Computing, Virtualization, Project Management, It Management, Management, Program Management, and Networking.
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