Miranda Gall Email & Phone Number

Milwaukee, Wisconsin, United States

• Liaised with 3 executives to oversee operations, projects, and financial status of 77 major accounts ranging from $33K - $26M in deposits• Presented 18 strategic planning meetings to clients, emphasizing long-term partnerships leading to 5% increase in deposits• Established relationships with clients to understand specified needs, resulting in $10M in annual deposits• Worked closely with existing clients to uncover potential areas of service expansion, and presented finding and… Show more • Liaised with 3 executives to oversee operations, projects, and financial status of 77 major accounts ranging from $33K - $26M in deposits• Presented 18 strategic planning meetings to clients, emphasizing long-term partnerships leading to 5% increase in deposits• Established relationships with clients to understand specified needs, resulting in $10M in annual deposits• Worked closely with existing clients to uncover potential areas of service expansion, and presented finding and recommendation to the executive team Show less

• Consistently surpassed productivity goals with 102% by assisting on average 35 phone calls, chats, and emails a day while completing my required tasks• Recognized as a top producer for quality and assistance by exceeding customer interaction standards, goals, and objectives during tenure; achieving up to 105% of targets monthly• Utilized problem-solving skills to promptly resolve client issues, maintain a 94% customer satisfaction rating• Improved organizational efficiency by… Show more • Consistently surpassed productivity goals with 102% by assisting on average 35 phone calls, chats, and emails a day while completing my required tasks• Recognized as a top producer for quality and assistance by exceeding customer interaction standards, goals, and objectives during tenure; achieving up to 105% of targets monthly• Utilized problem-solving skills to promptly resolve client issues, maintain a 94% customer satisfaction rating• Improved organizational efficiency by developing a comprehensive template for tracking availability, goals, and continuous improvement initiatives• Served as a product knowledge expert by delivering educational presentations to clients and offering comprehensive information on various product lines, and address customer inquiries• Created and distributed a bi-weekly flyer to provide assistance and to communicate change management throughout the department Show less

Hartford, Wisconsin

• Trained 10+ new and existing employees on procedures, customer relationship management, and advanced product knowledge• Supervised facilities during programs, continually evaluating programs and staff, and enforcing all park and program rules• Performed administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research• Coordinated effectively between departments to ensure safety for all staff and clients by… Show more • Trained 10+ new and existing employees on procedures, customer relationship management, and advanced product knowledge• Supervised facilities during programs, continually evaluating programs and staff, and enforcing all park and program rules• Performed administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research• Coordinated effectively between departments to ensure safety for all staff and clients by responding to emergencies, documenting accidents, and following emergency action plans (EPA) Show less

Hartford, Wisconsin, United States

• Created advertising both in print-outs and on social media to inform the public and to entice patrons to sign up for programs• Managed various administrative functions, such as product registration, answering incoming phone calls, address customer inquiries, generating reports, recording transactions, and managing various office files and records• Gathered and updated office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various… Show more • Created advertising both in print-outs and on social media to inform the public and to entice patrons to sign up for programs• Managed various administrative functions, such as product registration, answering incoming phone calls, address customer inquiries, generating reports, recording transactions, and managing various office files and records• Gathered and updated office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various administrative needs• Collaborated with upper-management to proactively anticipate needs to provide necessary support with complex projects to ensure a seamless and positive experience Show less

United States

• Collaborated with peers and management to integrate the addition of a new 200-physician hospital within the health system• Oversaw and motivated a team of three release of information specialists• Trained 5+ new and existing employees in procedures, multiple computer systems, and HIPAA policies and procedures• Defined performance standards and built new training documentation to shorting the learning curve for new hires• Managed all requests and inquiries for patient heath… Show more • Collaborated with peers and management to integrate the addition of a new 200-physician hospital within the health system• Oversaw and motivated a team of three release of information specialists• Trained 5+ new and existing employees in procedures, multiple computer systems, and HIPAA policies and procedures• Defined performance standards and built new training documentation to shorting the learning curve for new hires• Managed all requests and inquiries for patient heath information; validates HIPAA compliant authorization; dispenses patient health information with accountability to all regulatory entities and according to the facility’s policies and procedure Show less

Erin, Wisconsin

• Demonstrated awareness of liability issue and the law by confirming legal drinking age and discontinuing service for intoxicated clients•Provided courteous customer service by working closely with team members

Erin, Wisconsin

Hartford, Wisconsi

• Monitored, tracked and conveyed important patient information to healthcare staff to optimize treatment planning and care delivery• Completed physical, psychological, emotional and environmental reviews of assigned clients• Upheld HIPAA standards in all patient documentation and interactions• Navigated the specific needs of the residents as they changed• Trained new hires for coordinated care which aligns with agency policies

Bachelor'S Degree, Organizational Communication, General

Communication And Media Studies

An academic year studying abroad

Associate'S Degree, Communications

Nursing Science