Miranda Gall Email & Phone Number

Milwaukee, Wisconsin, United States

• Liaised with 3 executives to oversee operations, projects, and financial status of 77 major accounts ranging from $33K - $26M in deposits
• Presented 18 strategic planning meetings to clients, emphasizing long-term partnerships leading to 5% increase in deposits
• Established relationships with clients to understand specified needs, resulting in $10M in annual deposits
• Worked closely with existing clients to uncover potential areas of service expansion, and presented finding and… Show more
• Worked closely with existing clients to uncover potential areas of service expansion, and presented finding and recommendation to the executive team Show less

• Consistently surpassed productivity goals with 102% by assisting on average 35 phone calls, chats, and emails a day while completing my required tasks
• Recognized as a top producer for quality and assistance by exceeding customer interaction standards, goals, and objectives during tenure; achieving up to 105% of targets monthly
• Utilized problem-solving skills to promptly resolve client issues, maintain a 94% customer satisfaction rating
• Improved organizational efficiency by… Show more
• Improved organizational efficiency by developing a comprehensive template for tracking availability, goals, and continuous improvement initiatives
• Served as a product knowledge expert by delivering educational presentations to clients and offering comprehensive information on various product lines, and address customer inquiries

Hartford, Wisconsin

• Trained 10+ new and existing employees on procedures, customer relationship management, and advanced product knowledge
• Supervised facilities during programs, continually evaluating programs and staff, and enforcing all park and program rules
• Performed administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research
• Coordinated effectively between departments to ensure safety for all staff and clients by… Show more
• Coordinated effectively between departments to ensure safety for all staff and clients by responding to emergencies, documenting accidents, and following emergency action plans (EPA) Show less

Hartford, Wisconsin, United States

• Created advertising both in print-outs and on social media to inform the public and to entice patrons to sign up for programs
• Managed various administrative functions, such as product registration, answering incoming phone calls, address customer inquiries, generating reports, recording transactions, and managing various office files and.
• Gathered and updated office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various… Show more
• Gathered and updated office data in a regular and accurate manner, maintaining well-organized records to respond swiftly to various administrative needs
• Collaborated with upper-management to proactively anticipate needs to provide necessary support with complex projects to ensure a seamless and positive experience Show less

United States

• Collaborated with peers and management to integrate the addition of a new 200-physician hospital within the health system
• Oversaw and motivated a team of three release of information specialists
• Trained 5+ new and existing employees in procedures, multiple computer systems, and HIPAA policies and procedures
• Defined performance standards and built new training documentation to shorting the learning curve for new hires
• Managed all requests and inquiries for patient heath… Show more
• Managed all requests and inquiries for patient heath information; validates HIPAA compliant authorization; dispenses patient health information with accountability to all regulatory entities and according to the.

Erin, Wisconsin

• Demonstrated awareness of liability issue and the law by confirming legal drinking age and discontinuing service for intoxicated clients
• Provided courteous customer service by working closely with team members

Erin, Wisconsin

Hartford, Wisconsi

• Monitored, tracked and conveyed important patient information to healthcare staff to optimize treatment planning and care delivery
• Completed physical, psychological, emotional and environmental reviews of assigned clients
• Upheld HIPAA standards in all patient documentation and interactions
• Navigated the specific needs of the residents as they changed
• Trained new hires for coordinated care which aligns with agency policies

Bachelor'S Degree, Organizational Communication, General

Communication And Media Studies

An academic year studying abroad

Associate'S Degree, Communications

Nursing Science