Ryan Galloway Email & Phone Number

Denver, Colorado, United States

Successfully led team-wide initiative to "Vendorize" and outsource core work resulting in $500K in annualized cost savingsManaged relationships with vendor and internal leadership teams, addressing questions and managing budget and headcount needs. Consistently exceeded team's output and quality standards and met company SLA, delivering exceptional customer experienceOversaw successful internal handoff of critical process, resulting in 30% growth of customers served and over 200 hours of time savings through process improvement initiatives with no degradation of customer service

Denver, Colorado, United States

Embedded with engineering throughout the product development process for multiple cross-functional projects and product releases. Responsible for coordinating each release with customer-facing teams, creating release materials for customers, and advancing critical perspectives during product development. Features include:- A new customer-facing page that improves accuracy of associated data gathered from customers by 75%- Improved process for correcting backdated profile changes, resulting in a 35% reduction in average handle time for CX cases- Proactively identifying and notifying customers of invalid data, resulting in a 6% higher tax filing success rate for the identified groupConducted data-driven analysis of top customer service touchpoints using SQL, identifying key issues and producing reports on volume, growth, CX time to resolution, customer satisfaction, and other contributing data points. Presented the findings and analysis to senior organization leadersInvestigated and triaged over 30 product bugs to deliver exceptional customer experience in ambiguous situations

Greater Denver Area

Project Manager for Unclaimed Property removal project, resulting in $6.8M in liabilities returned to customersOversaw multiple projects driving efficiency and cost savings, including process improvement and adoption of automation tools, saving an estimated $67,000 annually. Proven ability to identify opportunities, manage projects over full lifecycle, and communicate with internal and external stakeholders

Boulder, Co

Worked as an Intern at KeyBank branches in Boulder and beyond, gaining hands-on knowledge of banking and the financial system. While employed I participated in a rigorous sales training program and helped to research and identify sales leads and execute on those leads daily. I also became adept at communicating complex financial concepts to clients and I cultivated a personal relationship with many of these clients.

As a caterer with Greens Point, I was part of a team which which would work to achieve flawless event planning and execution. This would require me to always act my best in a number of roles including hospitality, food preparation, and food service. This required me to keep a level head, juggle multiple tasks at once, and think on my feet on a regular basis. I became a leader on my team after a short time due to my ability to excel at the above as well as constantly be a part of successful event execution.