In my most recent role, I maintain keen oversight over all routine functions related to IT operations and infrastructure, while developing progress reports for London Drugs Executive and Ownership. Moreover, I drive optimum performance of all corporate computer systems, network, telecom, and datacenter activities to fulfil key business needs. Utilizing my management skills, I administer key aspects pertaining to Western Canada with 10K users, eighty stores, three warehouses, one resort, a real estate business, business technology sales and an airline. I also deliver leadership to a team of eighty-five staff members with three managers across operations, helpdesk, development, systems administration, security, systems engineering, and project management. This role of mine allows me to direct operational budgeting and control, business continuity, information security, procurement, and technology selection operations with a value of $10M.Here are the achievements from this role:- Reduced operating budget by $6M within four years, while maintaining zero impact on service levels.- Promoted automation and accelerated companywide expansion.- Helped generate ecommerce increase of up to YOY 400% in profitability over a span of eight years.- Optimized overall strategic direction and streamlined major operations related to data governance, privacy, and security.- Elevated productivity by 100%, reduced costs by 30%, and enhanced profitability by 15%.- Improved IT project delivery forecasting procedures.- Championed successful migration of PureData environment to cloud.- Boosted overall responsiveness and alleviated closure rates of problem tickets by 30%.- Maximized IT capabilities of business.- Led end-to-end maintenance and testing of all systems / projects / initiatives, such as:o security – PCI compliant for 12 years.o LAN / WAN Systems.o telecom.o ~1.2K server systems.o datacenter operations.o approximately 6K client computers.o information systems.

My role as an Assistant General Manager of IT required me to steer and monitor the performance of all IT operations as well as generate comprehensive reports for the IT General Manager. Here, I also utilized leadership talents to provide technical direction to staff members. Moreover, I was engaged in defining and presenting corporate strategic IT vision in the following ways: - Secured annual telecom cost savings worth $1.2M+ by deploying Allstreams Cisco cloud-based VoIP solution across the company, while simultaneously improving service delivery and five call center operations. - Established operational change control across multiple organizational levels to accelerate system deployment and upgrades, leading to reduction of 65%+ in unintended outages. - Led and concluded mutually beneficial negotiations of all vendor-related purchases and deals. - Presented new policy and procedures to optimize value in several areas, including IBM Warranty Services, Microsoft EA agreements, VMWare support, and licensing: obtaining total savings worth up to $1M. - Established SaaS and cloud-based technology as a standard for all IT services by steering all adoption activities, resulting in slashing capital expenditures and highly predictable OPEX model as well as enhancing reliability and recoverability. - Augmented analytics cohesiveness and throughput as well as streamlined analysis processes by introducing IBM's PureData system for centralized Datawarehouse.- Prevented security breaches by executing comprehensive privacy and security reviews for projects.- Prepared and disseminated effective handbooks for PCI and general data security, ensuring PCI compliance and avoiding serious future security incidents.

During this tenure, I monitored the performance of all daily operations and infrastructure, while formulating reports for the Chief Information Officer and the Executive. Furthermore, I conducted maintenance activities, involving 20 servers, 30K users, 3600 meters, as well as 100's of branches and locations. My managerial skills allowed me to provide leadership to various teams, such as systems administration, customer care, architecture, and helpdesk. I also got the opportunity to direct various contract and maintenance agreement negotiations and renewals.Here are the highlights of this role:- Led negotiations and delivery of several telecom upgrades for wired and wireless systems, including smart phones and fleet of meters managed, leading to cost reduction of nearly 35% on year over year basis by developing an early version of pooled data; previously not offered at the time by carriers.- Steered successful completion of first PCI certified Tier 4 audit and ensured maintenance for the next two years.- Drove smooth upgrade procedures for phone systems to a Cisco on-premises VoIP solution, minimizing telecom costs by 20% for Imparks 120-person call center.- Optimized consistency, problem resolution, proper reporting, and ticket resolution speeds through introduction of IT service management tools.- Upgraded and migrated wide area network (WAN) from MPLS to VPLS via utilization of an early form of SD-WAN, Dynamic VPN from Cisco, resulting in 30% cost efficiency and improving security as well as ease of use.