Alejandra Galván B. Email & Phone Number

Los Angeles County, California, United States

Answer incoming calls from the general public regarding COVID-19, provide information, and resources.Manage large amounts of inbound and outbound calls in a timely manner.Look up patient information in CRM to properly advise callers.Manage callback list for callers who need transportation - schedule vaccine appointments and coordinate transportation to the vaccination site and back home.Assist supervisors in scheduling homebound outreach individuals to receive necessary vaccines.Document all call information in the CCIB Log system and other software.

Los Angeles, California, United States

Responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in patients for office appointments.Scheduled appointments and performed all necessary clerical duties to ensure office efficiency.Collected all personal, medical, and insurance information to provide accurate verification of benefits.Provided administrative support for physicians in the practice.Collected co-payments, deductibles, or deposits as well as verified insurance coverage.Collected and entered data of new patients in Office Ally, including complete and accurate demographic, financial, and insurance-related information.

Los Angeles, California

Used troubleshooting skills to diagnose and repair PCs, laptops, and printers.Maintained records of every communication transaction in a ticketing system, problems, and remedial actions taken, and next steps and contacts to resolutions. Answered user inquiries regarding computer, email, phone connectivity, software, or hardware inquiries to resolve or escalate.Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis.Provided PC & MAC support, diagnosing, troubleshooting, and resolving user’s issues with hardware maintenance, installations, and software/operating system upgrades.Managed user’s hardware, including decommissioning old machines, acquiring new devices, and migrating data.

Bachelor'S Degree, Business Administration With A Emphasis In Management

Minor, Healthcare Policy

Associate Of Arts - Aa, Business Administration And Management, General