Consulting and support on projects involving migration from BPOS/Live@Edu tenants to Office 365. Deployment of Active Directory Federation Services and Directory Synchronization. Consulting and support for Microsoft technologies infrastructure, including OS, digital certificates, federation services, DHCP, NAP, Dfs, Virtualizacion (Hyper-V)

Provided on-site technical consulting and support solutions for Microsoft Premier customers in Mexico and Latinamerica. Analyzed customer needs and infrastructure to generate information security assessments to generate best practices reports. Helped with virus outbreaks recommendations and prevention. Specialized on Microsoft security products, Internet Security and Acceleration, Forefront Threat Management Gateway and Public Key Infrastructure, Network Access Protection, WSUS.

Consulting and support with customers in the definition and development of Microsoft infrastructure solutions. Working with customers to analyze and understand there environment and develop high level and detail focus on Microsoft Active Directory and Exchange server products.Currently assign to one client to support their global messaging infrastructure related issues such as troubleshooting, disaster recovery, routing and transport problems, messaging performance and migration planning.

Installation and technical support of the Wintel platform servers on remote Datacenters following the best practices of ISO 20000. Clients include pharmaceutical, manufacturing, retail and telecommunication companies.Change management, incident management and problem management of Wintel infrastructure (over 5000 servers).Use of remote administration tools (Netop, MS Remote Desktop, SMS, VMWare, etc), and Service Management tools Remedy/Chameleon (incident management and change management database).Support and installation of backup, antivirus, management and capacity planning client tools (TSM, Netbackup, Bladelogic, Athene, etc.)

Information technology consultant and technical support to critical applications.Project manager, analysis, design and implementation of Microsoft infrastructure.Design and implementation of network infrastructure.Technical support for Microsoft operating systems.

Operation and support for a Hosted Exchange system. Elaboration of procedures for administration, backup and monitoring Exchange. Implementation of new requirements.Technical support for Wintel platformTechnical support and help desk for hosted system.

Implementation and support of Microsoft BackOffice servers (Exchange, ISA, SQL and Sharepoint)Implementation and design of Microsoft infrastructure projects (Active Directory, DNS, DHCP,IIS, etc)Manage the infrastructure for Grupo Scanda MonterreySupport for corporate editions of Symantec productsY2K audit/remediation projects

Manage a Windos NT domain, MS Backoffice programs, IIS website, corporate email system (Exchange 5.5), network equipment.Technical support for server and workstations

Business managementSales strategy developmentCustomer serviceNetwork administrationPC technician