Documentation of cloud projects and best practices(AWS SDLF Framework, Security and AWS WAF, event and batch processing) to achieve company goals.Customer support and troubleshooting, last minute help on projects (taking over responsibilities for vacations and absences in different roles such as DataOps, QA and Data Engineering). Implementation of cloud projects with IaC Terraform and configuration of git repositories for automated deployments of various environments with Jenkins (CI/CD) for AWS.TechStack: AWS S3, Redshift, AWS Athena, Terraform, Python, Airflow, Jenkins, Bitbucket, GitLab, Jira, Confluence, SnowFlake, Terraform, GCP.

Consulting and resolution of customer incidents through the implementation of best practices.Development and implementation of Cloud projects, migration and automation of data flows.Tech stack: ETL Pentaho, Mysql, Sql Server, AWS EC2, AWS Glue, AWS S3, AWS Athena, Power Bi Desktop y Power Bi Service.

I organized the structure of the applications, configuring the applications, source code repositories, database backups, functional tests, and deployments to production, organizing the processes in the development area.Integrate the stock management process in an ERP software: PSKloud (On Premise in the company) with an E-commerce Woocomerce (Cloud Hosting) for a virtual pharmacy using ETL Pentaho (Purofarma).Creation of the Invoicing program adjusted to the obligatory fiscal machines for Venezuela, according to the orders generated by the web page (Python 2.7) optimized to have 0.5% error in the transactions.I managed to keep the number of developers to a minimum by prioritizing maintenance of applications and automating recurring tasks to reduce operability and incidents to a minimum, allowing us to continue growing in larger projects.

In charge of the cases of the oldest applications, of the less known and that did not have source code to solve incidents, it implied in most of the cases to work in the productive server.To fill in on vacations of the deployment team, learning processes of deployments in different clients with different technologies.

Documented services and procedures for resolving recurring cases. Training of new analysts, fostering a culture of incident management.

Incident management was matured through the implementation of GLPI in 7 companies, which involved documenting procedures and making the team aware of the importance of user response.