Walter Galvez Email & Phone Number

Burbank, California, United States

La Canada Flintridge, California, United States

Montclair, California, United States

Worked product flow and sales floor. Maintained layout of product. Worked warehouse unloading and loading merchandise trucks. Priced and updated merchandise as needed.

Santa Fe Springs, California

Started in the Management trainee program which consisted of performing the day to day operations of the branch. Helped out guests by typing up tickets, walking out guests, and selling upgrades, protections plans and secondary services. Upon completion of the program was promoted to the Exotics division where I was responsible for the direct marketing of the services and vehicles to branches, body shops and insurance companies/agents by cold calling, getting leads, and setting meetings to be able to get vehicles rented. Got the branch ready for its monthly audits by making sure all contracts were filled out completely, vehicles had all recalls/services done, deposits were up to date and collection of A/R’s were completed. I am directly involved with making sure the customer satisfaction score was above corporate average at the branches I worked along with being in the top of the sales matrix in my region. Upon completing my time at the Exotics Division I was promoted to the Trucking Division of the company. I currently hold the title of Senior Truck Account Specialist where my primary duties are being responsible for accounts and handling their transportation vehicle needs along with keeping up with A/R's, contracts, monthly inspections and vehicle maintenance. I also am responsible for marketing our services and do business to business sales to bring in new contracts and business to our branch. My daily activities is logged into Microsoft CRM with updates consisting of creating and updated profiles and sales activities.I am measured by the sales statistics matrix and my involvement in employee development. Using my knowledge and experience I am now helping new hires to be able to get through the trainee program and having one on ones with them to be able to set goals and see their progress to get them ready for the next steps in their career.

Duarte, Ca

Was hired as a seasonal worker for the holidays and worked my way up to become a full time employee. Started at the front counter and was responsible for checking out guests, selling protection plans, services, accessories, and processing credit card applications. Being a top seller I had the opportunity to be promoted to the musical instruments department as a full time employee. I was responsible for the setting up displays, making bundle packs for the instruments to showcase sales and specials, walked the floor to interact with guests to introduce them to the musical instruments department. Had sales goals of average sales of $350 of core products, $40 of accessories and $100 of protection/services per hour. Maintaining these high expectations I was giving the opportunity to become the Lead of the department where I was in charge of the employees and structure of how things ran. I made weekly schedules, helped in employee development with cross training for sales and online courses on products we carried, and also did weekly cycle counts to make sure all products were accounted for the department. I had weekly sit downs with employees to go over sales matrix and set expectations each day to hit these matrix numbers. I worked with management to come up with ideas for contests to keep employee morale high, on improving customer satisfaction scores and on growing the business by maximizing sales on each transaction.

Pasadena, Ca

The day to day functions of the position were to take incoming phone calls, make outbound calls, and help customers with their credit card. I would speak to our customers on various topics such as basic card service needs, payments on their bill, updates on information, credit line increases and cross selling for other banking needs. I was also responsible for certain accounts that were delinquent and would try to get in contact with the customers or find ways of communication to let them know of options that had to help them bring their account(s) up to date. Once I was able to reach these delinquent customers I offered services such as credit card repayment programs if help was needed. Would do follow up emails and phone calls to make sure programs were working out and to schedule monthly payments for the program. I worked hand in hand with other areas of the bank to get the best solution for our customers. I maintained aggressive goals such as a 35 percent close rate, low call handle time, high customer service scores and paperwork completion.

El Monte, Ca

Would take incoming calls and help our customers with any questions they had about their accounts. Would take on average of 85-100 calls per day. I would maintain an 18%-20% referral rate per day. Helped customers with core services that they call in for and suggest upgrades to their services they already had with us. Maintained a handle time of an average 250 seconds or less per call a day. Handled customer service questions that ranged from asking for account balances to fraud issues. Maintained high customer service quality score.

West Covina, Ca

Worked in several aspects of the dealership ranging from pre inspections of new vehicles for sale on average of 15-20 cars per day. Installed as many as 8 Lo Jacks per day and would phone in activations for the Lo Jacks. Averaged 120-130 hours per pay period on flag rate. Explained how to use accessories to customers after I have installed the products that the customers would buy or bring in. Light work on customer vehicles ranging from oil changes to brakes. Worked closely with management to find needs of customers and business to perform at a high standard. Worked with Service Writers to make sure all RO's were completed on time and would provide as much information as possible to help them sell the work needed to be done on each vehicle. Continued education through Toyota online school.

Pasadena, Ca

Sold all car audio products that ranged from car radios to over head screens and all installation services for these products. Opened and closed the department register. Sold secondary protection plans. Ran credit card applications to help customers purchase items. Worked with all product reps on displays and product information pamphlets. Helped out other departments with sales when needed.