Terra Flavor Indonesia is a leading producer and wholesale exporter of high-quality spices, specializing in vanilla planifolia (sold under the "Djava Vanilla Harvest Co." brand), non-mycotoxin nutmeg, and premium grade cinnamon. With our own plantations, we ensure the highest standards of cultivation and processing, delivering exceptional flavors and aromas to our global clients.

- Manages customer complaint.- Lead the investigation process, and communicate the result to our customer or respective branch.- Analyse the complaints data and report the result to head of quality assurance or stake holder.