• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash• Identify referral opportunities for new products and services based on client's financial goals• Educate clients on digital and self-service opportunities offered by Citi• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets• Ensure all client needs are met and effectively manage client issues/ concerns, escalating as needed• Maintain working knowledge of client accounts as well as new and existing products and services offered.• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

I offer a range of services of our Bank to promote both Local as well as International Trade; Account opening; Correspondent Banking etc, including inter alia; (a) to introduce and promote our Bank’s products to the potential customers, especially in the territory assigned to you; (b) arranging acceptable terms, and closing transactions between confirmed customers and our Bank; specifically Trade finance instruments, (issuing letters of credit, factoring, export credit and insurance, SBLC etc.; (c) to open lines of communication for our Bank to promote business expansion especially in the territory assigned to you, for example, by arranging meetings with potential stakeholders; (d) to promote our Bank by expanding its scope e.g opening new accounts for our Customers; in the territory assigned to you or any other places to enable the clients to make swift and easy transfer of funds; and (e) to undertake other related activities to support sales of our Bank’s products.