As an Advertising Agency Account Manager, I do keep the customer – and the agency — satisfied. I typically handle multiple advertising and marketing accounts, and serve as the primary point of agency contact for their clients. I also represent the agency at agency-client meetings. For moreover 12 years now, I have been fully responsible for communicating both good and bad news to a client with tact and clarity, answer questions, and make certain they receive what they asked for as part of their agency contractual agreement. I have always admired challenges that require balance between the client’s needs, wants and priorities, and the agency’s bottom line, and finalizing high-priority requests according to deadlines.