• Develop and implement a strategic vision for the company, ensuring long-term growth and profitability.• Lead the development and execution of a comprehensive business plan that aligns with the company's vision.• Oversee all aspects of the company's operations, including sales, marketing, customer service delivery, human resources, finance, and technology.• Foster a culture of innovation, excellence, and employee engagement.• Manage and mentor senior leadership team members.

• Successfully managed the end-to-end development of both the Android app and the website for the platform.• Led the creation of the Android app from conceptualization to launch, resulting in an exceptional 200%increase in user growth. This encompassed responsibilities in design, coding, testing, debugging, documentation, and successful app launch.• Devised and implemented a highly effective sales strategy that yielded a remarkable 500% increase in sales within just 6 months, making a substantial contribution to the company's growth.• Elevated customer engagement rates by an impressive 55%.• Developed innovative solutions to complex issues.

• Project Oversight and Account Management: Assumed the pivotal role of Team Leader for a 4-month duration, delivering Innovated support and Successfully influenced decision-making. Engaged in direct Client communication to assess agent Performance Evaluation (KPIs) +90% for the team and scrutinize business. Maintained accountability for the account's payroll management. Keeping DSAT over 7% and doing Bucketing.• Daily Support and Scheduling: Efficiently managed the account's 24/7 scheduling for work and shifts. Engage with customer through Social Media (Facebook, Discord, TAP TAP, Email, In-Game chat). Provided Daily Decision-Making, firsthand support to agents, aiding in the management of their workloads.• Training and Development and Quality Enhancement::Collaborated closely with the client to elevate quality standards, resulting in remarkable improvement from 62% to a consistent +95%. Conducted instructive Strategic Planning training sessions for new agents, contributing to a notable 32% increase in certification rates

• Addressing post-sales customer inquiries for a tourism account by 35% of the original booking and ensuring high levels of customer satisfaction.• Dealing with inquiries, assisting with orders, processing returns and Refunds, offering technical support, and ensuring a positive customer experience while adhering to company policies in retail account for about 60 chats/day.• Work in 4 accounts for Car renting, tourism, retail and technical support for gaming and familiar with CS frameworks like Salesforce lightening, CSgo and ticket system.• Task: Mentor for my follow collages in the team to keep our performance the rst on the oor for 6 months in row by 92% satisfaction rate.• Task: Real Time management and successfully meet 99% of the delivers.

• Planning, implementation, monitoring and control of 3 cross-functional software development projects (design- Installation -deveoping) with 1 team & File and retrieve corporate records, documents, and reports.• Achieved on-time project completion with a noteworthy 20% cost reduction.• Testing websites & mobile applications when needed• Significantly enhanced customer satisfaction ratings by an impressive 65% during the project launch phase.• Demonstrated a commitment to continuous improvement.

• Create and manage engaging content across various social media platforms for my Collage Batch (Facebook-WhatsApp Groups).• Collaborate with the required professors to create up-to-date and captivating educational material on digital media for 12 subject per year with average 9 classes per subject• Build and maintain relationships with the my 400 batch member, supervise over the social media for the next 3 years.

• Develop and implement process improvements to increase effciency and reduce costs by 20%.• Attend meetings, capture notes and build campaign upon that.• Fostered a positive and cooperative team environment• Initiate customer invoices and payment links.• Targeting audience for each social channel with Demonstrated strong negotiation skills in content creation for about 1,5K student.• Monitoring customer satisfaction and update marketing campaigns