Gamal Hamad Email & Phone Number

Dubai, AE

• Develop and implement a strategic vision for the company, ensuring long-term growth and profitability.
• Lead the development and execution of a comprehensive business plan that aligns with the company's vision.
• Oversee all aspects of the company's operations, including sales, marketing, customer service delivery, human resources, finance, and technology.
• Foster a culture of innovation, excellence, and employee engagement.
• Manage and mentor senior leadership team members.

• Successfully managed the end-to-end development of both the Android app and the website for the platform.
• Led the creation of the Android app from conceptualization to launch, resulting in an exceptional 200%increase in user growth. This encompassed responsibilities in design, coding, testing, debugging, documentation, and.
• Devised and implemented a highly effective sales strategy that yielded a remarkable 500% increase in sales within just 6 months, making a substantial contribution to the company's growth.
• Elevated customer engagement rates by an impressive 55%.
• Developed innovative solutions to complex issues.

Newark, California, US

• Project Oversight and Account Management: Assumed the pivotal role of Team Leader for a 4-month duration, delivering Innovated support and Successfully influenced decision-making. Engaged in direct Client communication.
• Daily Support and Scheduling: Efficiently managed the account's 24/7 scheduling for work and shifts. Engage with customer through Social Media (Facebook, Discord, TAP TAP, Email, In-Game chat). Provided Daily.
• Training and Development and Quality Enhancement::Collaborated closely with the client to elevate quality standards, resulting in remarkable improvement from 62% to a consistent +95%. Conducted instructive Strategic.

Newark, California, US

• Addressing post-sales customer inquiries for a tourism account by 35% of the original booking and ensuring high levels of customer satisfaction.
• Dealing with inquiries, assisting with orders, processing returns and Refunds, offering technical support, and ensuring a positive customer experience while adhering to company policies in retail account for about 60.
• Work in 4 accounts for Car renting, tourism, retail and technical support for gaming and familiar with CS frameworks like Salesforce lightening, CSgo and ticket system.
• Task: Mentor for my follow collages in the team to keep our performance the rst on the oor for 6 months in row by 92% satisfaction rate.
• Task: Real Time management and successfully meet 99% of the delivers.

• Planning, implementation, monitoring and control of 3 cross-functional software development projects (design- Installation -deveoping) with 1 team & File and retrieve corporate records, documents, and reports.
• Achieved on-time project completion with a noteworthy 20% cost reduction.
• Testing websites & mobile applications when needed
• Significantly enhanced customer satisfaction ratings by an impressive 65% during the project launch phase.
• Demonstrated a commitment to continuous improvement.

Cairo, EG

• Create and manage engaging content across various social media platforms for my Collage Batch (Facebook-WhatsApp Groups).
• Collaborate with the required professors to create up-to-date and captivating educational material on digital media for 12 subject per year with average 9 classes per subject
• Build and maintain relationships with the my 400 batch member, supervise over the social media for the next 3 years.

• Develop and implement process improvements to increase effciency and reduce costs by 20%.
• Attend meetings, capture notes and build campaign upon that.
• Fostered a positive and cooperative team environment
• Initiate customer invoices and payment links.
• Targeting audience for each social channel with Demonstrated strong negotiation skills in content creation for about 1,5K student.
• Monitoring customer satisfaction and update marketing campaigns

Bachelor'S Degree, Biotechnology

Diploma Of Education, Biochemistry And Microbiology.