Gamal Mohamed Elsayed Email & Phone Number

With 11+ years of work experience, I am a senior customer order care officer at Abunayyan Trading, a leading provider of integrated solutions for water, power, and oil and gas sectors in Saudi Arabia. My core competencies are data analytics, communication, and customer service, and my mission is to ensure the smooth and efficient processing and delivery of customer orders. I am passionate about enhancing customer satisfaction, optimizing supply chain performance, and supporting the growth and sustainability of the company. I bring diverse perspectives and experiences to the team, as I have a bachelor's degree in commerce from Zagazig University in Egypt and a supply chain certification from LinkedIn.In my current role, I review customer inquiries and orders, and follow up and monitor the internal order processing and delivery. I use SAP system to log, release, and track orders, and to prepare and issue purchase requisitions and order confirmations. I also liaise with sales, branch managers, purchasing, and vendors to report and resolve any discrepancies, and to ensure timely and accurate delivery of orders. I use data analytics and communication skills to scrutinize, report, and communicate order details, status, and issues, and to provide feedback and suggestions for improvement. I have successfully handled multiple orders for various projects and customers, and have contributed to the customer retention and satisfaction rate of the company.

Listed skills include 3Ds Max, Revit, Autocad, Architecture, and 18 others.

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  Senior Customer Order Care Officer

  Abunayyan Trading

  May 2013 - Present - Al-Khobar Governorate, Saudi Arabia

  Review customers enquiries and ordersFollowing up and monitoring of internal order processing and delivery.• Scrutinizing the customer order CPO against the SAP quotations in detail, and report discrepancies to salesperson and branch manager.• Log order into SAP system.• Get the order released according to release policy (If needed)• Prepare PR according to vendor quotation for non-stock items.• Notify PR releasing auth. to release the PR.• Notify Purchasing to process P.O. to vendor.• Follow-up with Purchasing to get vendor O/C.• Issue SAP O/C to customer with stating delivery time (according to vendor • O/C) and sent to sales/customer.• Tracking back-to-back delivery order with procurement.• Tracking GR materials received with WH & costing.• Follow up for balance payment and account posting. • Reserve the stackable items in the system.• Get the order released according to Release Policy (If needed)• Re-Confirm the delivery with the concerned sales engineer• Issue customer delivery (OBD) & invoicing.• Follow with warehouse for delivery.• Submit signed del. note (OBD) and invoice to C&C/Finance / Sales to book the invoice in customer system.• Review, verify and update open sales orders status & share with salesman & managers weekly.• Ensure no cash invoice is generated till full payment is received in advance• Handling Materials Return with taking the necessary approvals.• Uploading sales order supporting documents in sales order open text • Process the incoming requests through C4C .• Process CSD Workshop requests through the service order.• Generating Open Order report for All the company and validate the open orders• Following any Financial issues related to Invoices /Open orders . performanceAssist finance in resolving payment issues .SAP, C4C business system and its relevant modulesWork with other departments to expedite the service to customers.

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  Zagazig University

  Faculty Of Commerce