Gamaliel D'Mello Email & Phone Number

Dandenong, Victoria, Australia

Provide exceptional customer service and support to clients via phone, email or chat, interactions.Assist customers with inquiries, service activations, billing questions, technical issues, and account management.Troubleshoot and resolve internet connectivity issues, including router configurations, modem setup, and network troubleshooting.Educate customers on internet service plans, features, and options available to meet their needs.Process customer orders, upgrades… Show more Provide exceptional customer service and support to clients via phone, email or chat, interactions.Assist customers with inquiries, service activations, billing questions, technical issues, and account management.Troubleshoot and resolve internet connectivity issues, including router configurations, modem setup, and network troubleshooting.Educate customers on internet service plans, features, and options available to meet their needs.Process customer orders, upgrades, cancellations, and service changes accurately and efficiently.Manage customer complaints, escalations, and disputes with empathy, professionalism, and a focus on resolution.Utilize customer management software (CMS) to document interactions, update customer records, and track issues to resolution.Collaborate with senior support teams, order Support teams, and other departments to address complex customer issues and escalations.Stay current on company products, services, promotions, and policies to provide accurate information and guidance to customers.Identify opportunities for upselling or cross-selling additional services and products to customers based on their needs and usage patterns.Maintain a prominent level of customer satisfaction by ensuring timely responses, follow-ups, and proactive communication.Continuously seek opportunities for self-improvement, skill development, and product knowledge enhancement to better serve customers and contribute to the success of the team and the organization. Show less

Hawthorn, Victoria, Australia

Collaborated with staff to provide technical assistance for continuous improvement of IT solutions.Performed troubleshooting and diagnosis of software, system and network issues and identified resolutions.

Hawthorn, Victoria, Australia

Evaluated department performance and implemented corrective actions and merit rewards.Monitored inventory levels and maintained accurate stock records.Reduced resource waste and inefficiencies to support budget control measures.Championed new policies and regulations to minimize production errors and incidents.

Australia

Maintained high performance levels by successfully training monitoring and motivating shift employees.Assessed team performance to encourage productivity.Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.Resolved escalated inquiries and concerns for positive outcome.Kept operations smooth and professional with consistent opening, closing and shift change task lists.Arranged cover for staff absences to prevent disruption… Show more Maintained high performance levels by successfully training monitoring and motivating shift employees.Assessed team performance to encourage productivity.Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.Resolved escalated inquiries and concerns for positive outcome.Kept operations smooth and professional with consistent opening, closing and shift change task lists.Arranged cover for staff absences to prevent disruption to operations. Show less

Victoria, Australia

Trained crew members on specific customer deliverables, company standards and documentation.Collaborated with internal teams to evaluate training programs, and identify gaps. and drive improvements.Assigned tasks to crew members based on skill and experience. Implemented and managed training materials related to company-specific products, services, and standards.

Victoria, Australia

Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift.Delivered exceptional service to every guest with consistent use of company-customer relations strategies.Cross-trained in multiple positions to assist during busy periods. Prepared hot, fresh food to meet brand standards.Worked closely with managers and fellow crew members to prepare orders.

Australia

Examined source materials to identify data required for the database.Researched the latest technology innovations to keep abreast with trends in digital transformation.Revised and customized programs suitable for internal needs.Supported improvements to IT infrastructure, processes and performance by suggesting forward-thinking enhancements.

Bachelor Of Computer Science, Computer Science

Diploma Of Information Technology (Unilink)

Victorian Certificate Of Education