Achievement’s:Reduction of internal scrap of 7.5% in the 1st, 74.44 % reduction of customer complains in the 1st year and reduction of the 43.17% in annual calibration cost and managed to maintain the ISO certificate by successfully completing the recertification auditconformities IATF.Responsibilities:•Management and coordination of operative personal (Quality Inspector)•Management of administrative personal (Quality & Process Engineer)•Management of the Total Quality System, includingoInternal Audits: Quality System & LPA AuditsoExternal Audits: Customer AuditsoThird Party: ISO 9001-2015oUpdate Quality System and his Documental Control•Implement the Core Tools (AMEF, CP, MSA, APQP & PPAP) in the Development and Desing Process and order to improve the efficiency of new projects and reduction of process problems and non-conformance materials.•Customer attention, response and follow up of claims, using quality tools and customer portals.

Achievement’s: Implementation of 25 new projects and client engineering changes for FORD, GM, BMW, VOLKSWAGEN, TOYOTA, MERCEDES BENZ and MAZDA, with a 90% on-time implementation rate. Reduction of internal rejections from 32% in the 1st year and 38% in the 2nd year; reduction of customer complaints by 50% in the 1st year and 40% in the 2nd year; reduction of materials in quarantine of 33% 1st year and 50% 2nd year and 50% reduction of non-conformities in IATF audits.Responsibilities:• Management and coordination of operative personal (quality inspector & lab technicians) and administrative personal (Quality Engineers & Project Engineer)• Management of multidisciplinary teams for the successful implementation of new projects highlighting: o VIBRACOUSTIC Damper Projects for FORD and GMo TOYOTETSU Suspension Arms and Radiator Projects for TACOMA-TOYOTA.o ARBOMEX Caliper Projects for DAIMLER• Management of equipment calibration, control process by SPC, chemical inventory & maintenance cleaning program, purchases and budget of department• Quality management system and perform audits (internal, external & third party)o Internal Audits: Quality System & CQI-12 Audits o External Audits: Customer Audits & Corporative Auditso Third Party: IATF 16949, ISO 9001-2015 • Management of projects department applying Core Tools (FMEA, SPC, CP, MSA, APQP & PPAP) and development the matrix of customer specific requirements (CSR) and management and follow up continuous improvement project using tools of Lean Six Sigma Methodology. • Control, management and solution of quality and process problems using quality tools (QRC, 8D’s, A3, Control & Diagrams Charts, etc.), management of KPI’s of the QMS.• Customer attention, response and follow up of claims, using quality tools and customer portals.

• Management and coordination of projects within multiple industries to optimize their process or developing new products to their customers, using appropriate project tools (Gantt Chart, PERT Chart, Work Breakdown Structure, among others) to ensure the success of each project.• Planning, design and execution of industrial trials for the development and validation of new products or optimization of process, complying with customer requirements, using the core tools (PPAP, APQP, AMEF, SPC & MSA).• 100% Follow-up test results, laboratory analysis, result interpretation and projects. Contact and coordination with international suppliers and international laboratories for the development of projects (USA, China, Canada).• Collaboration in the documentation of projects with clients to ensure the success of each project, account management, follow-up of customer orders and looking to new process improvements.• Research and identification of prospects or customer needs for the opening of new markets andgeneration of new business.

• Management and supervision of water treatment systems, personal and resources coordination to meet customer requirements using water treatment knowledge & quality tools in the process (Control Charts, Check Sheets, Fishbone Diagrams, Pareto Charts, among others).• Management of customer complaints, immediate attention, follow-up of non-conformities and implementation and execution of corrective and / or preventive actions.• Design and implementation of project: Dust control system for AHMSA, considering costs, equipment, products, personnel, time and quality; obtaining a reduction of more than 80% of dust emissions, complying with the customer requirements.

• Supervision and control of the quality of products (5 production lines, 30 different products).• 100% Follow-up of customer complaints, implementation and execution of corrective and / or preventive actions.• Personnel management for inspection and reconditioning of non-conforming product for 15 clients with a yield of 90%.• Monitoring (correction, if necessary) of process variables to meet customer specifications and conducting internal audits (1 per week).