Kiew Nikon Email & Phone Number

Portland, Or, Us

Portland, Oregon, Us

Portland, Or, Us

- Design for album layouts, websites and apparel- Design Experience in AR and VR- Work under intense deadlines getting designs created for release dates- Create art based on client intended marketing plan- Tasked with leading collaboration for scalable market identity for client- Research textiles, materials with a focus on design solution- Cut and sew experience- Flexible and proficient on Mac and Windows OS - Telecommute designs and to clients worldwide- Commissioned to manage and coordinate product graphics for client initiatives on various themes displayed including but not limited to, live art, store fronts, clothing and accessories.- Oversee and manage online designs, promotion work, video and marketing presence for various companies.Commissioned work for clients:AmazonFuego FinoScionAdidasPremier SnowskatesPiece By PieceExit Real WorldPaper Chase RecordsParamanu RecordingsStream Global ServicesSterling World RecordsDr. Fred Alan WolfeNikeSXSWSameunderneath ClothingHewlett PackardConvergysMyVoiceMusicMadrone DispensariesTacticsMetropolis Studios

Seattle, Wa, Us

Seattle, Wa, Us

- Within the first six months of my post at PDX9 Amazon facility, the first and second largest theft cases in the facility's history totaled $35,000 in thefts.- Leverage Amazon data warehouse, reverse logistics, Tableau, and Excel to conduct interviews for theft, Security infractions, Last Mile, multi-site loss, and Workplace Incident Management events to ensure human and product security.- Utilize Amazon Web Services (AWS), Tableau, Excel in conjunction with the Amazon data warehouse to investigate the supply chain security protecting the integrity of various intellectual properties.- Current average of $1200 worth of recovered stolen items, exceeding Loss Prevention Specialist average by $1100.- Develop presentations using tools such as PowerPoint for reporting to executives and stakeholders leveraging Amazon's data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc.

Seattle, Wa, Us

- Crafted reporting and analytics process and best practices to determine most accurate measurement strategy of losses per million customer transactions for various intellectual property.- Using robotics team datasets, managed continuous process improvement and daily work flow reducing supply chain issues by 23% within the first year in role.- Played an essential role in the logistics management reducing supply chain disruptions by while providing month over month increased units per transaction meeting customer requirements in a timely, cost-effective manner.- Subject matter expert in Tableau, systems, and data management in the end-to-end supply chain for both internal and external partners.

Portland, Oregon, Us

- Develop and mentor technical/customer experience hybrid support team using quality and training to cultivate an effective and efficient operation of the business.- Facilitate processes that are functionally usable by multiple GEOs with regard to constantly evolving initiatives.- Analyze, review, and interpret CRM and CEM data in regard to the type of interactions, volume, impact while serving as the first line for any process or escalation that is occurring on the corresponding website and mobile fitness applications.- Accountable for the long-term career development of athletes utilizing performance mangement, creating tenured support professionals thriving in high performing team culture.- Identify knowledge gaps and create original training content with PowerPoint and other tools for internal knowledge base, working cross-functionally to gather, validate, and finalize information for continuous improvement.- Coordinate with the Nike training team to prepare and facilitate training material around upcoming changes or initiatives to the App and Device ecosystem.

- Collected data, analyzed variances, implemented action plans regarding emerging trends in Nike/Swoosh customer service business operations. - Increased quality assurance via cost/benefit analyses to identify and proactively resolve issues trending at accuracy within 2% for Nike.com.- Accountable for the long-term career development of new hires through performance management, creating tenured support professionals and promoting a high performing team culture.- Increased ROI by 3% in a 6 month period using analysis from warehouse data management in Tableau to predict and mitigate consumer attrition crafting a process called "A.I.R. Thanks!".

- Foster effective and efficient business operations by interviewing, hiring, developing and mentoring the athlete support team using Nike quality and training initiatives.- Implemented SMART processes that are functionally usable by multiple GEOs and promote cross-functional collaboration with the Nike marketing team, application development, and training to influence changing initiatives.- Perform analysis, review, and interpretation of CRM and CEM datasets in order to determine the type of interactions, volume, and serve as the first point of contact with wearable hardware, corresponding websites, and Nike mobile fitness applications.- Leading and coaching teams of 15-22 direct support athletes to create and ensure our clients' consumers (and potential consumers) receive the Nike Brand experience via phone, email, and chat.- Accountable for the long-term career development of new hires, creating tenured support professionals and promoting a high performing team culture.

Us

- Ice-T's clothing line worn during the movie "Art of Rap".- Research current fashion and make predictions of future trends. - Responsible for creating designs, choosing the colors, textiles and fabrics. - Create physical and digital mock ups of the clothing to make adjustments. - Worked collaboratively with consumer experience and technology resources to create successful design solutions. - Operated and led both self and design teams efficiently. - Transform designs from idea to physical illustration. - Tasked with creating marketing strategies for each design crafted. - Created online media for marketing and promotion.

Eagan, Mn, Us

- Track emerging trends in the call center operations by collecting data, analyzing variances and implementing action plans using CEM and CRM tools.- Mentor and develop tech support professionals on communication with consumers directly to offer technical assistance with various error troubleshooting, etc.- Developed strategies to increase quality assurance, support professional accountability, and performed cost/benefit analyses to identify and proactively resolve issues.- Hire, train, and oversee HP customer support professional agents in the U.S.- Motivate support professionals to generate revenue while providing HP customers with troubleshooting assistance regarding hardware and software issues through phone, email and chat.- Develop relationships cross departmentally with client (Business director, Legal, IT) and Convergys business partners to address emerging questions, streamline operations, and share knowledge.

Chandler, Arizona, Us

- Assisted director in overseeing recruitment and admissions activities such as planning/coordinating the processing of admissions applications.- Assisted in supervising 100+ employees and respective enrolled students to complete scheduled educational plans.- Mentored admissions advisors on methods to communicate effectively to prospective students, overseeing interview process while counseling prospective students and finding solutions to eligibility, acceptance, or rejection of applicants into admissions programs.

Bellevue, Wa, Us

- Promoted to Supervisor within first month on the production floor- Responsible for tracking agent and team performance- Ensure representatives are meeting or exceeding minimum performance standards- Deescalate and resolve customers issues by providing alternative solutions- Provide positive, constructive mentoring experiences to develop representatives to reach personal and professional goals

Digital Communication And Media/ Corporate Identity Development

Web Page, Digital/Multimedia And Information Resources Design

Diploma, Multimedia Design