Alexander Mcilwraith, Ba Uxmc Email & Phone Number

Cambridge, On, Ca

Guelph, On

• Lead a team of 5, maintaining more than 7,500 pages of external website content and provide communications measurement across digital and print channels.• Develop and translate user research to into research-based user experience and visual design for 50,000+ external clients.• Designed interface, using Balsamiq Mockups, for a provincial Farm Business Registration system, reducing mandatory fields by 75%, leading to a 20% increase in conversions and users giving an 86% satisfaction rating.• Built internal cross-organisational community of practices engaging 500+ staff in the creation of digital products to coach and foster peer-to-peer learning, better understand UX processes and research methods, plus build a more mature, empathetic, UX culture.

Guelph, On

• Led web technology change, including providing training and support to guide staff through complex organisational digital transformation.• Managed servers to support a production web environment including content management systems, web applications and research data collection systems including product development for study creation.• Directly supported a semesterly 1,500-student pool of undergraduate research participants ensuring ethics compliance and protection of healthcare data.• Introduced a Drupal content management system, including producing documentation and video training materials, to allow 30 faculty to better communicate areas of research, to meet need to increase enrolment figures.• Mentored 120+ researchers in survey and project design, assisting them to create custom research collection interfaces, and enabling research participants to provide information in a consistent manner and allow accurate data analysis.• Developed custom web-based resource management application, using PHP, MySQL, JavaScript and CSS, to allow faculty, staff and graduate students to efficiently request department resources on a common system.

Guelph, On

• Managed transition of a campus-wide software distribution service from an analyst-supported to call centre-supported model.• Solving problems and coaching frontline support to resolve production, distribution and installation of software issues.• Facilitated professional development training for software products, including campus-wide workshops for 1,500+ staff.• Authored 100+ procedures and support documents to guide a small team through change and facilitate transition of support calls to call centre staff. • Decreased support response times and maintained escalations despite a 100% increase in support requests.• Monitored and handled media procurement ensuring all orders were processed within 24 hours of receipt.

Elora, On

• Created the digital vision for the organisation, proposed, developed and supported online presence and digital strategy for a national food campaign, including implementation of a bespoke content management and registration system, developed using PHP, MySQL, JavaScript and CSS, which attracted more than 2,000 registrations from across Canada during the month-long campaign each year.• Developed a culture of engagement by training partnered agency’s 3 summer students to use back-end tools to respond to visitors who interacted with the site.

Guelph, On

• Processed text-based terminal output from Rolm PBX, analysed and prepared bulk data load for 7,000 business phone sets as part of a team replacing Canada’s largest privately owned phone exchange with a Cisco voice-over-IP system.• Interacted with clients at all organisational levels to document potential functionality gaps, manage expectations and assist clients with workarounds, including on-site presence during the switchover of the university’s senior administration offices.

Guelph, On

• Used non-technical background to communicate technical ideas and concepts to callers.• Provided first level support for faculty and staff as call centre agent.• Performed routine maintenance on data and communications network.

Bpa, Communications Studies

Corporate Communications, Global Communications, Media Relations, Understanding Statistical Evidence, Media Ethics

Bachelor Of Arts - Ba, English

English Literature Concentration