Multilingual Operations and Technology Executive Director with:• Track record of leading international initiatives to successful completion and long-term performance.• Spanned expertise in operations, technologies, application software development, e-commerce, internet/intranet infrastructure, electronic payments, credit/debit cards processing, process reengineering, risk/control & change management, Lean & TQM (Total Quality Management), financial industry products and processes, project and program management, Leadership/Influence/Negotiation, Planning & Organization.Long-Term Performance-Driven Leader who optimizes operations by spearheading winning business improvements, developing and executing business and technology strategies for long-term growth and viability.• Reduced operating costs 50% by migrating country clusters of financial systems into global shared center, from leading the integration of financial products technology operations for a US$42 million Latin America program, and producing US$18 million annual savings by combining banking and credit card processing services.• Recovered US$10 million in lost revenues through favorable contract renegotiations and cost adjustments, enabling a Latin American company to continue operations for additional 6 years during economic downturn.• Responsible for global intergroup management in US$65 million compliance initiative, leading the smooth technology integration of 3 Citigroup acquisitions while deploying major Risk & Quality Mgmt. plan, and ensuring a successful completion and change management involved of a project encompassing 1,100 technology applications supporting 3,300 business processes.
Listed skills include Business Development, Risk Management, Business Process Re Engineering, Program Management, and 46 others.
