Certified Scrum Master, Project Manager, & SAFe Agilest with a demonstrated ability leading multi-million-dollar complex enterprise-wide projects & portfolios within budget and on time. Critical thinker and problem-solver with extensive experience as a business analyst, trainer and technical writer within Agile, Waterfall or Hybrid environments. • Experienced leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.• Experienced servant-leader adept at removing impediments, refining backlogs, enhancing velocity, and helping teams become self- sustaining & high performing with the goal of continuous improvement while supporting PO/PM. • Exceptional communication (written and oral) and presentation skills.• Strong interpersonal and conflict resolution skills to help negotiate priorities, resolve conflicts among project stakeholders and facilitate collaboration with people at all levels in the organization.• Excellent at translating IT functionality &/or business processes into requirements, user stories, training programs, user guides, as well as facilitating the training course for the intended audience.