Gilles-André (G.-A.) Morin Email & Phone Number

Newton, MA, US

Montreal, Quebec, CA

Mississauga, Ontario, CA

The first eighteen months... In January 2019 I joined VIQ to assist the leadership team in introducing a modern, integrated platform to industries that, for decades, have been serviced through a number of modern versions of SneakerNet. The platform — NetScribe — was designed entirely to run securely in the cloud. I built a team then brought the platform.

Atlanta, Georgia, US

A leading healthcare technology company that develops software and solutions for hospitals and acute care facilities across the United States. The company is dedicated to improving the efficiency of physicians and the quality of patient care through robust clinical documentation. Hand picked by the CEO to lead the global information technology department.

• Genesis is a medium-sized MTSO focused on providing services to major federal clients including Department of Defense and Veterans' Administration.Retained as consultant before accepting full-time role entrusted with.
• Project Execution and Leadership: Transitioned to interim transcription platform with 100% service uptime on ~21 daysí notice. Increased customer satisfaction by selecting, sourcing, and transitioning to platform with.
• P&L Oversight: Fixed reporting system and recovered 24% unbilled revenue. Institutionalized monthly review of P&L by account. Brought the company back to profitability by implementing a new MT compensation plan and.
• Business Process Improvement: Reduced cycle time significantly, from 4 days to 4 hours, by automating payroll process and removing numerous inefficiencies.
• Regulatory Compliance: Managed company certification and accreditation under FISMA (VA) & DIACAP (DoD) rules.

• A consultancy that provides management services in the deployment and operation of complex Internet-based systems.PROJECT HIGHLIGHTS AS ACTING CTO/COO:
• Led Rapid Technology Deployment for a healthcare technology comapny, building its transcription platform. Reduced the datacenter footprint by 80% using virtualization in place (no down time); eliminated all single.
• Created 5-year plan for a start up SaaS company to grow into a $1 million business in the MTSO market. Increased the addressable market by expanding the development roadmap. Developed a pipeline of opportunities.
• Assisted in benchmarking of game-changing “next generation” clinical coding solution for highly established Health Information Management company. Secured results that contributed to turning at least one early adopter.
• Improved profitability and expansion for $2 million clinical coding SMB by automating key business functions and outsourcing IT.

US

• I was hired by the CEO to provide much needed visibility in the high number of deactivations experienced by the company. Two months into my joining the company, my responsibilities were expanded to include IT and.
• Rapid Technology Deployment: Within 1 month, developed the company’s first comprehensive view of its customer base, which enabled the creation of a surgically targeted high-margin sales program with a 90% close ratio.
• Cost Reductions / Containment: Eliminated in excess of $1.3 million in operating expenses and trimmed excess staff without impact on customer service.
• Customer Relationship Management: Achieved 95% of level 1 calls answered by a live agent in 1 minute with first-call closure rate of 90% over 1,750 calls per month. All level 2 calls responded to within 24 hours.
• Business Process & Infrastructure: achieved 85%+ rate of automation in 6 weeks after implementing an automated merchant boarding system, with a cycle time reduced to less than 15 minutes from 24+ hours.

US

• Appointed by CEO to lead the Professional Services team responsible for delivering events. My responsibilities were soon expanded to include the Logistics and IT departments.
• P&L Oversight: Supported an annual growth rate in excess of 100% overcoming the previous lack of knowledge on marginal profitability of each even with cost models used in pricing decisions. Brought the company closer.
• Business Process & Infrastructure: Ended equipment failures, eliminated logistics error and trimmed 33% in the need for on-site technical resources by implementing a full set of logistics processes and control systems.
• Technology Innovation: Designed and implemented a scalable industry standard-based reporting system.
• Customer Relationship Management: Improved customer satisfaction metrics by 33% by implementing a comprehensive scorecard and engaging directly with the client.

US

• After the GM of ichart left the company I offered to step in and run the business unit with VP of Sales. We went on to grow the business from $12 million to $30 million in recurring revenue per year. I managed a team.
• Revenue & Profit Drivers: Achieved break-even on an operating basis in three years and 22% EBITDA and 3M$ in net profits by year 6.
• P&L Oversight: Managed the AR department to achieve a 26% reduction in the receivables-to-sales ratio.
• Strategic Alliances & Partnership: Established a relationship with and retained the company’s top 15 clients accounting for 70% of total revenue.

US

• Appointed to launch the company's new initiative aimed at offering the company's flagship product, Enterprise Express, on a pay-as-you-use service available through the Internet. I was charged to build the necessary.
• Revenue & Profit Drivers: Launched the ichart business and orchestrated directly and indirectly the resources necessary to implement in excess of 400 clients and deliver over $30 million recurring annual revenue.
• Leadership: Built and staffed a world-class IT operation capable of supporting a business growing 200% per year on average
• P&L Oversight: Developed cost models used in pricing decisions and institutionalized per-deal profitability assessment.
• Technology Innovation: Played a pivotal role in the development and delivery of a new speech recognition service offering aimed directly at improving physician productivity.
• Business Process & Infrastructure: Managed the design and delivery of a custom billing system interfaced to the company’s ERP system.

Canton, Massachusetts, US

• Promoted to manage IT budget of $2.7 million and a team of 38.Responsible for architecture, configuration management, messaging, security, and technical communications.
• Leadership: Fostered the establishment of the Office of the Architect and supervised the development of the e-commerce architecture supporting the Internet-based authorization and referral system, provider reporting.
• Business Process & Infrastructure: Oversaw the implementation of a code management system for the HPHC’s mission critical systems.

Canton, Massachusetts, US

Promoted to ensure optimal performance and management of the company’s IT assets and proactively deliver established service levels in support of business partner needs. Managed $16.5 million P&L and a team of 5.

Canton, Massachusetts, US

Hired on the spot I was responsible for planning and operating the company’s wide area network and file server infrastructure and managed an IT budget of $3.3 million with three direct reports and 15 staff members. I quickly advanced through three management positions with increased accountabilities.

At the enterprise level, I acted as technology officer of the company; advised the CIO on technology directions; was the custodian of the company's enterprise-wide standards in a very decentralized organization; established networking directions. I managed the corporate IT infrastructure in three locations and an IT budget of $1.2 million with three direct.

Master Of Business Administration (M.B.A.), Strategic Management

Bachelor Of Applied Science (B.A.Sc.), Electrical Engineering