Gilles-André (G.-A.) Morin Email and Phone Number
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You have just come across the profile of a transformational leader with broad and relevant experience in building up cross functional organizations specialized in bringing to market scalable B-to-B SaaS solutions.In a series of 3+ year engagements, I built a competency in M&A transactions and re-capitalization efforts, introduced and scaled three market disruptive technologies in as many industries, consolidated a number of operations, drove outcomes through OKRs and KPIs, and witnessed dramatic results as a result. I continue to apply these skills in organizations serving transnational markets to achieve business objectives rapidly.Reputed as a technology innovator, I am a thought leader and builder of world class technology teams. Typically starting in IT, I have consistently expanded my responsibilities to other core areas in support of the mission. As a strong contributor to strategic executive teams, I bring a long track record of leading technology-related initiatives for both start up and global corporations in a variety of industries.I am passionately driven to exceed corporate objectives and drive revenue by creating cutting edge, reliable and scalable teams and IT infrastructure that accommodates rapid growth and utilizes technology as a competitive advantage.As a leader I offer strategic and analytical big picture thinking with strong orientations in operational and multi-disciplinary roles. I am a proven MVP who provides practical approach solutions in complex and challenging situations. I am driven, collaborative in nature and possess a strong entrepreneurial perspective.For organizations that are receptive to change, I may be the top-level operations leader you have been searching for.Areas of excellence: Leadership, Business Acuity, Revenue & Profit Generator, Project Execution, P&L Oversight, Enterprise Growth, Risk Management, Cost Containment, Change Management, Rapid Technology Deployment, Innovation, Business Process Refinement.Technical: Data Center Operations, Global Enterprise Server and Storage Network Architecture and Management, Public and Private WAN, Internal/External Voice Messaging Systems, (E-Mail, Voice-Mail, IM, Voice/Video Conferencing), High Performance Computing, Telecommunications Networks, Cloud Computing, Security Technology
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Founder And CeoGamma Solutions, LlcNewton, Ma, Us
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Chief Operating OfficerVyoo Sep 2022 - PresentMontreal, Quebec, Ca -
CioViq Solutions Jan 2019 - May 2022Mississauga, Ontario, CaThe first eighteen months... In January 2019 I joined VIQ to assist the leadership team in introducing a modern, integrated platform to industries that, for decades, have been serviced through a number of modern versions of SneakerNet. The platform — NetScribe — was designed entirely to run securely in the cloud. I built a team then brought the platform out of the lab and into production. We then proceeded to integrate into it every single product the company has either created or acquired, and even introduced a couple of new products along the way. Eighteen months later, the company has moved essentially its entire book of business for three verticals to the new platform... all of this amidst a technical leadership sea change. What a ride. In the second half of my engagement my role focused on establishing the company's IP portfolio management functional area, where I co-authored two patents filed with the USPTO, and on architecting the company's first homegrown AI product in a 12-month period. This included leading the development of the strategy and operational model for building two large scale offshore production centers driving over $8M EBITDA expansion in the first three years of operation. Exciting indeed!!! -
CtoImedx Sep 2013 - Jan 2019Atlanta, Georgia, UsA leading healthcare technology company that develops software and solutions for hospitals and acute care facilities across the United States. The company is dedicated to improving the efficiency of physicians and the quality of patient care through robust clinical documentation. Hand picked by the CEO to lead the global information technology department and to spearhead technical development and business intelligence initiatives.Over a 5+ year period, I was a key player in successfully integrating 12 M&A targets, propelling top-line annual recurring revenue to over $110M and EBITDA to over 25%, while achieving planned synergies. Responsible for an offshore team, I expanded its scope and led its effort to reduce the complexity of the company's technical infrastructure to three core technologies and operationalized the DRP. One of our accomplishments was to relocate the datacenter across the US while keeping the downtime to 3 hours. I implemented cross functional KPIs and performance metrics, which were reviewed monthly by the senior leadership team, and managed the IT and Dev organizations to exceed operating targets. -
CtoGenesis Government Solutions Jun 2011 - Aug 2013Genesis is a medium-sized MTSO focused on providing services to major federal clients including Department of Defense and Veterans' Administration.Retained as consultant before accepting full-time role entrusted with development of strategies and technical competencies to enter commercial market. Automated, re-engineered or improved numerous basic business processes for speed and cost-effectiveness.• Project Execution and Leadership: Transitioned to interim transcription platform with 100% service uptime on ~21 daysí notice. Increased customer satisfaction by selecting, sourcing, and transitioning to platform with zero business disruption.• P&L Oversight: Fixed reporting system and recovered 24% unbilled revenue. Institutionalized monthly review of P&L by account. Brought the company back to profitability by implementing a new MT compensation plan and eliminating or renegotiating contractual arrangements. • Business Process Improvement: Reduced cycle time significantly, from 4 days to 4 hours, by automating payroll process and removing numerous inefficiencies.• Regulatory Compliance: Managed company certification and accreditation under FISMA (VA) & DIACAP (DoD) rules.
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PrincipalG.A. Morin Consulting May 2006 - Aug 2013A consultancy that provides management services in the deployment and operation of complex Internet-based systems.PROJECT HIGHLIGHTS AS ACTING CTO/COO: • Led Rapid Technology Deployment for a healthcare technology comapny, building its transcription platform. Reduced the datacenter footprint by 80% using virtualization in place (no down time); eliminated all single points of failure and tripled system capacity.• Created 5-year plan for a start up SaaS company to grow into a $1 million business in the MTSO market. Increased the addressable market by expanding the development roadmap. Developed a pipeline of opportunities.• Assisted in benchmarking of game-changing “next generation” clinical coding solution for highly established Health Information Management company. Secured results that contributed to turning at least one early adopter into an account that can be referenced.• Improved profitability and expansion for $2 million clinical coding SMB by automating key business functions and outsourcing IT.
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Vp Of Business IntelligenceVerifone / Way Systems Feb 2009 - Feb 2011UsI was hired by the CEO to provide much needed visibility in the high number of deactivations experienced by the company. Two months into my joining the company, my responsibilities were expanded to include IT and Customer Service. Member of the executive committee.• Rapid Technology Deployment: Within 1 month, developed the company’s first comprehensive view of its customer base, which enabled the creation of a surgically targeted high-margin sales program with a 90% close ratio.• Cost Reductions / Containment: Eliminated in excess of $1.3 million in operating expenses and trimmed excess staff without impact on customer service. • Customer Relationship Management: Achieved 95% of level 1 calls answered by a live agent in 1 minute with first-call closure rate of 90% over 1,750 calls per month. All level 2 calls responded to within 24 hours. • Business Process & Infrastructure: achieved 85%+ rate of automation in 6 weeks after implementing an automated merchant boarding system, with a cycle time reduced to less than 15 minutes from 24+ hours. -
Vice President Of Client OperationsNtag Interactive Feb 2007 - Dec 2008UsAppointed by CEO to lead the Professional Services team responsible for delivering events. My responsibilities were soon expanded to include the Logistics and IT departments. • P&L Oversight: Supported an annual growth rate in excess of 100% overcoming the previous lack of knowledge on marginal profitability of each even with cost models used in pricing decisions. Brought the company closer to the break even point.• Business Process & Infrastructure: Ended equipment failures, eliminated logistics error and trimmed 33% in the need for on-site technical resources by implementing a full set of logistics processes and control systems to manage the company’s inventory of proprietary equipment; • Technology Innovation: Designed and implemented a scalable industry standard-based reporting system. • Customer Relationship Management: Improved customer satisfaction metrics by 33% by implementing a comprehensive scorecard and engaging directly with the client. -
Business Manager Of Ichart Business UnitDictaphone Jun 2003 - May 2006UsAfter the GM of ichart left the company I offered to step in and run the business unit with VP of Sales. We went on to grow the business from $12 million to $30 million in recurring revenue per year. I managed a team of 47 people including 5 managers spread over the US, was responsible for $45 million P&L and 400 clients.• Revenue & Profit Drivers: Achieved break-even on an operating basis in three years and 22% EBITDA and 3M$ in net profits by year 6. • P&L Oversight: Managed the AR department to achieve a 26% reduction in the receivables-to-sales ratio. • Strategic Alliances & Partnership: Established a relationship with and retained the company’s top 15 clients accounting for 70% of total revenue. -
Vice President Of Internet Operations & Support ServicesDictaphone Jan 2000 - May 2003UsAppointed to launch the company's new initiative aimed at offering the company's flagship product, Enterprise Express, on a pay-as-you-use service available through the Internet. I was charged to build the necessary infrastructure – a team and a server farm – and a series of complementary service offerings. Thus was born the Medical Transcription industry's first ASP. • Revenue & Profit Drivers: Launched the ichart business and orchestrated directly and indirectly the resources necessary to implement in excess of 400 clients and deliver over $30 million recurring annual revenue.• Leadership: Built and staffed a world-class IT operation capable of supporting a business growing 200% per year on average• P&L Oversight: Developed cost models used in pricing decisions and institutionalized per-deal profitability assessment.• Technology Innovation: Played a pivotal role in the development and delivery of a new speech recognition service offering aimed directly at improving physician productivity.• Business Process & Infrastructure: Managed the design and delivery of a custom billing system interfaced to the company’s ERP system.
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Director Of Enterprise EngineeringHarvard Pilgrim Health Care Jan 1999 - Dec 1999Canton, Massachusetts, UsPromoted to manage IT budget of $2.7 million and a team of 38.Responsible for architecture, configuration management, messaging, security, and technical communications. • Leadership: Fostered the establishment of the Office of the Architect and supervised the development of the e-commerce architecture supporting the Internet-based authorization and referral system, provider reporting and member self-service applications.• Business Process & Infrastructure: Oversaw the implementation of a code management system for the HPHC’s mission critical systems. -
Director Of It OperationsHarvard Pilgrim Health Care Jan 1998 - Dec 1998Canton, Massachusetts, UsPromoted to ensure optimal performance and management of the company’s IT assets and proactively deliver established service levels in support of business partner needs. Managed $16.5 million P&L and a team of 5.
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Manager Of Network & Desktop SupportHarvard Pilgrim Health Care Jul 1997 - Dec 1997Canton, Massachusetts, UsHired on the spot I was responsible for planning and operating the company’s wide area network and file server infrastructure and managed an IT budget of $3.3 million with three direct reports and 15 staff members. I quickly advanced through three management positions with increased accountabilities.
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Director Of Planning & TechnologyDominion Textile Feb 1995 - Jul 1997At the enterprise level, I acted as technology officer of the company; advised the CIO on technology directions; was the custodian of the company's enterprise-wide standards in a very decentralized organization; established networking directions. I managed the corporate IT infrastructure in three locations and an IT budget of $1.2 million with three direct reports.
Gilles-André (G.-A.) Morin Skills
Gilles-André (G.-A.) Morin Education Details
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Mcgill UniversityStrategic Management -
Polytechnique MontréalElectrical Engineering
Frequently Asked Questions about Gilles-André (G.-A.) Morin
What company does Gilles-André (G.-A.) Morin work for?
Gilles-André (G.-A.) Morin works for Gamma Solutions, Llc
What is Gilles-André (G.-A.) Morin's role at the current company?
Gilles-André (G.-A.) Morin's current role is Founder and CEO.
What is Gilles-André (G.-A.) Morin's email address?
Gilles-André (G.-A.) Morin's email address is ga****@****mor.com
What is Gilles-André (G.-A.) Morin's direct phone number?
Gilles-André (G.-A.) Morin's direct phone number is +161764*****
What schools did Gilles-André (G.-A.) Morin attend?
Gilles-André (G.-A.) Morin attended Mcgill University, Polytechnique Montréal.
What skills is Gilles-André (G.-A.) Morin known for?
Gilles-André (G.-A.) Morin has skills like Saas, Enterprise Software, Information Technology, Cloud Computing, Management, Process Improvement, Start Ups, Business Process, Strategy, Strategic Partnerships, Leadership, Crm.
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