Gabriele Mora Ubertino Email & Phone Number

London, England, United Kingdom

As Crew Chief at Silverback, I consistently upheld a strong commitment to excellence while leveraging an in-depth understanding of the events industry’s complexities. Leading a highly skilled and dynamic team, I took ownership of overseeing the successful execution of some of the country’s most prestigious events, held at renowned venues such as ExCeL London, NEC Birmingham, and Olympia London. My responsibilities spanned the entire event life cycle, from planning and logistics to on-site coordination and post-event debriefs. By ensuring seamless delivery and maintaining open communication, I played a pivotal role in exceeding client expectations and upholding Silverback’s reputation for building lasting, trusted partnerships with global brands like Nike, Coca Cola, and Red Bull.

London, England, United Kingdom

As Assistant Manager at Balham Bowls Club, a lively and popular gastropub, I contributed to the successful operation of a venue known for its fresh, seasonal menu and extensive selection of local and international beers. My role involved overseeing daily operations, managing staff, and ensuring a high level of customer service. I worked closely with the kitchen and bar teams to maintain the quality of our offerings, while also driving business growth by cultivating a welcoming atmosphere that attracted both regular patrons and new visitors. Additionally, I focused on staff development, training, and ensuring that every aspect of the guest experience aligned with the pub's vibrant and community-driven reputation.

Runners Need, Great Portland Street, London

Customer Engagement: Respond to customer inquiries promptly and accurately through phone, email, and in-person interactions, ensuring a high level of service and satisfaction.Needs Identification: Assess and identify customer needs to guide them in effectively utilizing specific product features, enhancing their overall experience.Gait Analysis: Conduct comprehensive gait analyses to provide personalized recommendations and support for our customers.Product Evaluation: Analyze and report any product malfunctions, collaborating with relevant teams to facilitate timely resolutions and improve product quality.Inventory Management: Perform regular stock takes and assist with restocking and merchandising to ensure a well-organized and visually appealing store environment.After-Sales Support: Process refunds and manage after-sale procedures efficiently, maintaining customer trust and satisfaction.Cash Handling: Handle cash transactions with accuracy and responsibility, ensuring the secure storage and safe transport of daily financial takings.

Castellamonte

Organise logistics for catering eventsManage different teamsSupervise restaurant floor (as required)

London, United Kingdom

Coordinate the operation of the restaurant during scheduled shiftsCheck the daily operation between the other hotel teams; Create the rota;Organise marketing activities, such as promotional events and discount schemes;Coordinate the operation of the restaurant during scheduled shifts;Recruit, train, manage and motivate staff;Maintain high standards of quality control, hygiene, and health and safety;Check stock levels, order supplies; Prepare cash drawers and petty cash;Place food and drinks orders.

London, United Kingdom

Ensure high standards of customer service are maintained;Oversee compliance with health and safety regulations throughout the entire pub, including the kitchen and bar area;Run promotional campaigns to market in-house products;Supervise regular maintenance of the premises, including cleaning and repairs;Maintaining good relationships with members of the local community, the police and liquor licensing authorities;Organise and manage private events, such as weddings, birthday parties, corporate functions;Take payments and operate the till.

London, United Kingdom

Supported start up company;Helped to develop the business;Strategised new ideas;Formulated operational policy and strategy that allowed coffee shop to function effectively during embryonic stages.

London, United Kingdom

I began working in this restaurant just after it opened and consequently was involved in coordinating policies and procedures. Duties included: mise en place, taking orders, entertaining customers, serving food and processing payments.

London, United Kingdom

The Cinnamon Club is an exclusive restaurant in the heart of Westminster, where I learned a very high standard of customer service. On a typical day I managed between 12 and 20 tables.My duties included welcoming guests, providing them with the menu and wine list.I was also responsible for the smooth running of the meal and took orders for desserts and coffee. The restaurant was frequented by many VIPs, including top policitians, journalists and celebrities.

Melbourne, Australia

Fifteen is a charity created by British chef Jamie Oliver offering disadvantaged young people opportunity to train as chefs

Melbourne, Australia

Caterina’s Cucina e Bar is an underground lunch-only restaurant, frequented by business high-flyers. Whilst working here I acquired an excellent knowledge of high-end customer service.My tasks included taking care of supplies and furniture and preparing tables. Although this was a brief experience due to visa constraints, this position equipped me skills which I still carry with me to this day.

Melbourne, Australia

Official Ferrari Club. While I was working I use to deal with customers from all over the word. The team and I used to deal with an average of 100 customers per night.

Ivrea, Italy

Ribes Informatica is a company with specific expertise in the analysis, design, development and delivery of software, web solutions, information systems and complex telecommunication systems.Responsibilities included:• Certification of User Interface Vodafone terminal, using a test list and reporting any faults• Member of technical support team, dealing with staff and customers regarding wireless infrastructure maintenance, management of corporate telephone exchange, webfarm and business PC maintenance.

Ivrea, Italy

Bennet is a large supermarket chain and I was responsible for management, rotation and organisation of stock in one of their branch.

Level 3 Diploma In Gym Instructing And Personal Training, Health And Physical Education/Fitness

Taster License, Wine

Activities and Societies: ONAV Organizzazione Nazionale Assaggiatori di Vinio

Higher National Certificate In Music Performance - Drums, Drums

Activities and Societies: LCCM Beefeaters DrumlineThe one-year Drum course has the same academic entry criteria as the LCCM degree course.

High School, Tourism And Travel Services Management, 87/100

Technical Tourist Services Diploma