Gamu Bile Email & Phone Number

Omaha, Nebraska, United States

• Process and adjust medical only workers’ compensation claims within multiple jurisdictions. • Project coordinator for over 100 patient claims and manage data entry of sensitive medical health records. • Quickly learn and effectively utilize claims management software and other databases for claims handling and reporting.

Greater Atlanta Area

ENTERPRISE RISK ANALYST• Oversaw the HR employee and Hospice care investigations received through the compliance hotline from origin to completion. • Prevented federal fines and penalties due to employment of barred individuals by conducting monthly companywide OIG/GSA screening of employees.• Prepared compliance hotline reports for substantiated claims to the Chief Compliance Officer and the Board of Directors.ADMINISTRATIVE ASSISTANT• Managed the approval process of medical, billing and employment records while ensuring HIPAA compliance, patient confidentiality, and State regulatory compliance requirements.• Trained and served as a reference person to branch offices on appropriately compiling and sending out Protected Health Information.• Collected, compiled, evaluated and maintained data and send monthly reports to management.

Omaha, Ne

HR COORDINATOR • Assisted with all HR functions during the onboarding process (recruitment and training) for over 50 employees. • Restructured, streamlined and managed tuition reimbursement internally for all departments (accessible to 1,000+ employees). • Reduced tuition reimbursement training project by 2 months and aided in employee retention and satisfaction. OPERATIONS COORDINATOR II • Independently managed research & investigations of debit card fraud whilst maintaining a quality rating of 99%+.• Provided expertise in policies, procedures, standards, & workflow.

• Performed anti-fraud tactics to confirm identities of customers and resolved fraud claims on accounts.• Effectively educated customers about the PayPal products and features.

Marietta, Ga

• Evaluated clients in order to recommend appropriate level of treatment. • Facilitated weekly groups, focused on improving self-esteem, social, & employment skills to women recovering from substance abuse and monitored, evaluated and recorded weekly progress reports.

Norcross, Ga

• Reviewed, researched and initiated the resolution of fraud/dispute inquiries while maintaining compliance with Visa/MasterCard, federal and state regulations with over 90% one-call resolution rate.• Provided guidance to management regarding streamlining chargeback process, eliminating need for a second chargeback analyst in department.

Omaha, Ne

CHARGEBACK ANALYST • Resolved chargebacks through Pay-Pal with a 92% resolve rate.• Managed relationships with credit card companies and banks. COMMUNITY SUPPORT AGENT • Excelled at one-call resolution of customer issues with 96% resolution rate, handling over 100 inbound calls daily. • Coached and mentored newly employed tier 1 agents.

Master Of Science (M.S.), Human Resource Strategic Management, 3.86

Masters Of Arts Degree, Community Counseling, 3.98

Bachelors Of Arts In Political Science, Minor- Speech Communication, 3.45