Gan Ka Seng Email & Phone Number

Singapore

• Achieved high accuracy in fulfilling online grocery orders, maintaining product integrity and meeting customer specifications.
• Inspected products for freshness, packaging, and expiry dates, ensuring that customers received the best quality products.
• Adapted to customer preferences and dietary restrictions to enhance customer satisfaction.
• Collaborated with management and colleagues to streamline and optimize order fulfillment process.
• Identified and resolved any discrepancies or issues with orders, such as item unavailability, by offering suitable alternatives and ensuring timely delivery.

Singapore

• Managed inventory and ensured shelves were stocked and organized.
• Assisted customers with product selection, understand their needs, suggest suitable products, and provide information, leading to a positive shopping experience and increased sales.
• Created attractive product displays and promotions, which enhanced the store’s visual appeal and encouraged impulse purchases.
• Trained new staff members, sharing knowledge on store procedures and best practices, fostering a collaborative and supportive work environment.

Singapore

• Led proactive network monitoring and maintenance for critical healthcare infrastructure (NHG and NUHS), ensuring 99.9% system uptime across high-availability environments.
• Optimized network performance by analyzing bandwidth utilization and implementing targeted improvements, leading to a 15% boost in network efficiency.
• Collaborated with cross-functional teams on diagnosing and resolving complex multi-vendor network issues, reducing average downtime by 30%.
• Enhanced network security posture by conducting vulnerability assessments, identifying potential threats, and implementing advanced security protocols, which led to a 10% reduction in reported incidents.
• Developed custom network reports and dashboards, providing real-time insights for optimizing network resources and improving decision-making for infrastructure upgrades.
• Actively contributed to cross-team network projects, delivering solutions aligned with best practices in network redundancy, failover configurations, and performance tuning.

Singapore

• Provided exceptional service in a fast-paced, high-end dining environment, ensuring customer satisfaction through attentive service and efficient order management.
• Assisted with seating arrangements, took orders, and delivered food and beverages promptly while maintaining high standards of hygiene and customer care.
• Collaborated with kitchen staff to ensure seamless operations during peak hours.
• Resolved customer inquiries and complaints professionally, contributing to a positive dining experience and repeat business.

Bachelor'S Degree, Computer Science (Cyber Security)

Diploma, Information Technology