Driving innovation and transformation by identifying, evaluating, and implementing solutions that enhance the Bank's products, services, and processes - positioning the Bank as a pioneer in the ever-evolving financial industry.

As a Product Owner, I have led product strategy, roadmap development, and navigated regulatory processes/approvals for the Bank's Business/SME financing/lending and loan products. My role involved managing a diverse portfolio, with my efforts allocated as follows: 85% on Business/SME Financing, 10% on Auto Financing, and 5% on Personal Financing. I successfully led complex projects, requiring seamless coordination across diverse stakeholder groups and teams to deliver impactful outcomes. I am proud to share that Boost Bank was the FIRST digital bank to offer Business/SME Financing in Malaysia, thanks to all the incredible Boosties (colleagues!) - we did it!Responsibilities:● Spearheaded digital-first business financing and loan products, pivotal for evolving offerings for SMEs and individuals + innovative lending products tailored for ecosystem partners, differentiating offerings in competitive markets.● Led product strategy, roadmap creation, approvals, and Go-to-Market plans, shaping customer journeys and achieving organizational goals.● Defined, communicated, and documented clear product requirements, driving innovative solutions for unprecedented challenges and ensuring implementation with product design, engineering, and data science teams.● Facilitated seamless collaboration among senior management, strategy, business development, product design, analytics, marketing, operations, tech, legal, and regulatory teams to execute product launches and define comprehensive go-to-market strategies.● Managed end-to-end issue resolution and prioritized team initiatives to streamline operations.

I've transitioned back to a product/customer-facing role, driven by my passion for the energy and excitement of identifying market opportunities and scaling products😊Responsibilities:● Analyzed market expectations, designed customer-centric propositions, and enhanced digital customer experience, resulting in improved CSAT, NPS, and business outcomes, including increased acquisition, revenue, and cost optimization. ● Ideated, designed, executed, and drove digital innovations using Design Thinking, Lean, Agile, and Scrum methodologies across retail banking, business/SME banking, and regional operations (Singapore, Vietnam & Cambodia). ● Managed and collaborated with cross-functional stakeholders (e.g. product, channel, technology, operations & supporting business functions) and external partners (e.g. big tech, fintech and start-ups) to drive high impact digital & innovation initiatives. Financial Products Covered : ● Deposits● Cards - Debit / Credit● Hire Purchase / Auto Loan / Auto Financing+ Generative AI (process improvement)+ Customer Lifecycle+ Real-time Decision Engine

I've always been eager to lead a team one day, and in order to understand the organization's most valuable asset – its employees, I actively sought to learn more. I was with Hong Leong Group, the management company of the conglomerate.Responsibilities:● Spearheaded data analytics - transforming data into actionable insights. Data collection, cleaning, analytics, visualization, insights, results, recommendation.● Digitalized processes - identifying, introducing, and implementing new ways of working in this exciting new digital age, ultimately boosting productivity and efficiency.● Designed, built, and implemented strategic analytical dashboards for annual employee bonus, increment, performance, compensation, and benefits evaluation, covering over 67 operating companies worldwide, a workforce of over 35,000 employees.● Group corporate partnerships - worked closely with the Bank and its merchant partners to deploy awesome, irresistible corporate deals for all employees of Hong Leong Group of Companies.

Group Transformation Management Office● Worked intensively on agile digital transformation, process improvement, data analytics, and data visualization, covering multiple divisions with Lean & Agile methodology.

● Built and managed over 30 c-suite digital dashboards across the organization covering areas such as commercial, marketing, customer experience, engineering, operations, digital, and IT.● Developed a data culture and mindset across the whole organization through express workshops.● Led and coached Microsoft Power BI.

● Led high-priority corporate projects.● Provided bi-weekly macroeconomics research updates on the current market trend to C-level executives and departmental heads.● Conducted business/industry market research and provide insights and analytics.● Enhanced and promote digital transformation (Microsoft Power BI and PowerApps).● Built and managed dashboards on web/mobile platforms for c-suites and departments (Operations, Customer Experience, Commercial, Finance, and Engineering).● Applied data analytics skills to enhance data integration and improve results.● Built apps to eliminate manual work and promote automation processes.● Provided training sessions on building digital dashboards.

18 months | 2 rotation Corporate Planning & Financial Risk Management (Dual-Role)Duration: 6 months (Sep 2018 - Feb 2019)GCEO Office | Corporate Planning● Supported high-priority corporate projects.● Provided bi-weekly macroeconomics research updates on the current market trend to c-suites and departmental heads.● Conducted business/industry market research and provide insights and analytics.● Enhanced and promote digital transformation (Microsoft Power BI and PowerApps).● Built and managed dashboards on web/mobile platforms for C-level executives and departments (Operations, Customer Experience, Commercial, Finance, and Engineering).● Applied data analytics skills to enhance data integration and improve results.GCFO Office | Financial Risk Management● Provided forecast values on FX and crude oil to C-level executives and departmental heads.● Assisted with fuel hedging strategies.● Worked on SAP Finance and Bloomberg Terminal to buy/sell/trade currency.GCEO Office | Strategy Planning & Project ManagementDuration: 12 months (Sep 2017 - Aug 2018)● Led and manage projects - GCEO and departmental head as project sponsors ● Provided weekly/monthly management updates/reporting for C-suite executives and BOD.● Initiated process improvement and cost-savings projects and solutions.● Ran research and analytics based on the ongoing trend related to the aviation industry.● Worked directly with GCEO to introduce and implement digital dashboards across the organization.● Enhanced and promoted digital transformation (Microsoft Power BI and PowerApps).

• Provide strategic advice and support on vision, financial, and event planning to the Chairperson & committee.

• Chaired meetings, represent the society, and coordinate the committee.• Ensured all committee members run the Malaysian Society of the University of Birmingham smoothly with good teamwork and communication.• Managed the funds, event budgeting, and spending of the society.• Provided guidance to those who are keen or going to further their studies at the University of Birmingham.• Organized social events to unite all Malaysian students in Birmingham.• Provided sufficient information regarding networking events and job opportunities.• Expanded the society and promote the Malaysian culture.AWARDS & ACCOMPLISHMENTS⇨ Top 3 Most Registered New Members during Fresher's Fair.⇨ Earned a 63.09% gross profit margin percentage for the society.EVENTS⇨ Malaysian Students'​ Technology Conference (Aug 16'​)⇨ Pre-Departure Gathering (Aug 16'​)⇨ Malaysian Society Booth at Societies Fair (Sep 16'​)⇨ An Audience with YB Dato Sri Mustapa Mohamed (Sep 16'​)⇨ Start of Term Gathering (Oct 16'​)⇨ Deepavali Makan Night (Oct 16'​)⇨ MASOC Movie Night (Nov 16'​)⇨ Secret Santa Christmas Gathering (Dec 16'​)⇨ Transportation to Nottingham Malaysian Games 2016 (Dec 16'​)⇨ West Midlands Chinese New Year Reunion Dinner (Jan 17'​)⇨ Transportation and Ticketing for Warwick Malaysian Night 2017 (Feb 17'​)⇨ Talent Night (Feb 17'​)⇨ Annual General Meeting (Mar 17'​)PARTNERSHIPS⇨ Virgin Media⇨ Malaysian Society Student Discount Card⇨ UBER

I sit in meetings and look busy.... lol jk, I am a responsible representative of my university Malaysian Society and West Midlands region, reviewing UKEC board, strategy and things like that. UKEC alumnis if you're reading this - hey hey hey, what's up!

Summarizing in a nutshell - earning £6.70/hour, getting customer tips, was well-fed (buffet lunch/dinner), bartending, awesome colleagues from diversified backgrounds. Been eyeing this nice pair of Nike Flyknit Racers at £100 which was equivalent to 14 hours of part-time work. Not only that, I was able to get myself two Big Mac just from one hour of part-time work. Awesome, fun times :)

Because I love food, I've gained a lot of weight. 176 cm height, 90 kg, 40" waist. I was absolutely determined to lose weight with the hopes of every teenage man's dreams - chiseled abs and muscles of Dwayne Johnson (The Rock). Started my weight loss journey, lost about 20kgs, dropped to 30" waist, and fell in love with health and fitness ever since. Applied for a part-time job as a personal trainer with the opportunity to sharpen my coaching, leadership, and customer service/experience skills. During this relatively short period, I've managed 6 clients - coached and motivated them to start a lifelong journey to health and fitness.

I've always loved tech and had free time, so time to apply for a part-time job in a tech company! Great learning foundation on customer sales, service, and experience. The store manager has always encouraged us to not pressure customers to make a purchase but instead, always provide the best customer experience and support. Good things out, good things will return eventually. The branch that I was working for has always been drawing in the highest annual sales (yay!)(no I am not an Apple user)

My very first part-time job. Best combination - earning money while having the privilege to eat for free (thanks boss!). This is where my interest in culinary begins..... 😎 started off with RM4/hour, pretty low but OK la, the cafe was close to home + free food right.....