Ganesan E Email & Phone Number

Chennai, Tamil Nadu, India

Residential Engineer for Suzlon Energy group of Companies (Dec 2021 – Jan 2023)Residential Helpdesk Engg., for Trident Hotel (EIH Group of Hotels), (March 2020 – Nov 2021)Attending User Related Desktop issuesConfiguration and troubleshooting the OutlookAntivirus Application MaintenanceClient configuration of SAP & troubleshootingInstallation & Monitoring Data security application (DLP & SAFE)Asset Management with Summit ApplicationE-Billing application Installation & troubleshootingClient & Server Backup applicationInstallation and Maintenance, Client Data backup restore (Atempo, Commvault & Cobian)Printer installation & troubleshootingCoordinating with vendor for Application related issues and Desktop, Laptop, Servers, PrintersCCTV Management.Installation & Migration SupportMaintain the Active directory usersMaintain the DHCP UsersFortiGate Firewall configuration and monitoring the usage of applicationsAddition and deletion of VLAN UsersInstallation of Hotel Related application and troubleshootingUsers creation & modification of Hotel based oracle applicationTaking the users logs in Oracle

Tally Support & Sales Engg.,Installation & Migration SupportNeed to Maintain the Tally Partner Support QueryNeeds to Give Demo to CustomersBring New Customer for Tally ProductMeet the Partners & Customer regularly.Needs to do Activities @ Partner place.Doing installation based on the Customer Requirement.Troubleshooting the Troubles in Tally Product.Regularly Updating the Patches & New Releases to the Customer.

Configuring New Office LAN Setup.Tally Installation & Migration.Hardware & Software Troubleshooting.Escan & Quick Heal Antivirus Software Installation.New System Installation & Configuration as Per Client Requirement.

Help Desk Engg., for Attune Technologies Pvt Ltd, Guindy. (Jan 2016 to April 2017)Trouble Shooting User Related System Problems.Configuration and Troubleshooting of printer (Network and local).Maintaining Hardware & Software asset Details.Analysis & rectification of LAN Problems.Installing windows & Server Operating System.Maintain the FortiGate & Watchguard Firewall.Hardware Troubleshooting.SQL Server & Client Installation.Maintaining the Active Directory Server Creating & Modifying the Users.Configuring the Single-Sign- On Option in WatchGuard FirewallConfiguring the Email Client.

Thin Client Computers Configuration.Escan Antivirus Server & Client Installation.Microsoft Outlook & Outlook Express Configuration in Client System.Installing windows & Server Operating System.Installing Active Directory Service in the Server & Creating Users.Trouble Shooting in Network.

Installing, Configuring Windows 2000 & 2003 Server’s.Installation of Windows Operating SystemsInstallation and Configuration of Network printer.Responsible for configuring client Mail configuration-using Outlook Express & Microsoft OutlookApplying service packs and operating system patches.Handling escalation calls and providing permanent solutions to customers.Wireless Router Configuration

Residential Helpdesk Engg., for Asahi India Glass Ltd, Sriperumbudur. ( May 05 to June 08) My Role in Asahi India Glass Ltd,Check the LAN and Wan Status in Every 1 HourAdding Clients Systems in DomainTrouble Shooting in Desktop & LaptopInstalling Antivirus in Client SystemsWireless Router ConfigurationTaking Backup of ServersConfiguring mail clientTracking Network issuesMaintaining asset details for Whole AsahiInstallation and Configuration of Network printer.Monitoring Windows & Antivirus Update

Assembling the Desktop PCInstalling and configuring Desktops as per client requirement Operating Systems: DOS, Windows 98, Windows XP, Windows Vista, Windows 7, windows8,Windows10,Windows2000, Windows 2003, Windows2008 & Windows 2012 Server.

Mcp (Microsoft Certified Professional)

I.T.I Electrician

S.S.L.C

Bba