Customer Support Officer
Current- After Sales Customer Service, Customer Query handling, Complaints management, Spares, Service, AMC & CAMC Quotation Prepare, Gov & Non Government E-Tendering online
- Customer Purchase Order Management, Order Booking Process handling, Invoice & Billing Process Handling, Update invoice in Indian Railway Portal, Price Negotiation E-Bid Participation.
- Warranty Spares Management & analysis, Providing Manufacture Warranty, Handling AMC & Post Warranty Customer.
- Customer Service Satisfaction Analysis & Survey, Fallow up, Complaint closing, MTTR Management. Commercial clearance.
- New Customer Code & Vendor Code Creation. Contracts Management.
- Team handling, Supporting Filed Service Engineers, Complaint Assign & Service report analysis. Also handling additional jobs assigned by Management.