Ganesh G J Email and Phone Number

* Worked on vehicle software testing and backend issues.* Worked in application testing and the customer issue (Application related to vehicle controlling)* Also worked with sale team in order fix the issues faced by the Retail Executive, City Leads & Brand champion (Leadsqard Platform) * Identified & Debugged system bugs proactively & reactively and reported them to the Dev team with detailed RCA and impact which helped to eliminate the bugs on time.[JIRA] [Tools:CRM, Mstr, Jira, ServiceNow,Confluence,Sequel Pro, Postman].* Provided the quick & best resolutions for customer issues over incidents within SLA [Zendesk].* Worked closely with product, development, Analyst & operations teams and have excellent written & oral communication skills.* Analyzed data using MySQL which helped me identify bugs proactively.* Monitored the application components & Alerted developers in case of any spike withthe reason for the spike. (OnCall[New Relic])correction. * Prepared Runbook for resolving Issues & maintaining Queries.Skills: Linux Java (Programmming language) Technical Documentation. Leadership Communication. Time management Debugging Zendesk.