Key responsibilities• Provide level 1 assistance to client Staff.• Communicate to a variety of clients with differing levels of ICT knowledge• Effectively prioritise work to ensure high levels of service and support are provided.• Respond to urgent requests in a calm and efficient manner while also maintaining high work standards• Manage confidential and sensitive information; and Foster a positive culture within the Service Operations team aligned with company values.• Test and evaluate new products and systems prior to internal and external deployment• Contribute to business improvement activities including highlighting any deficiencies, recommending improvements and reporting any breaches• Build meaningful relationships with management, clients, external consultants, vendors and agents.• Coordinated all E-Waste collectionsExperiences• Investigated, examined, troubleshoot and solved hardware and software issues quickly• Performed Active Directory user management• Knowledge of I.T. processes and hardware including email, printers and file sharing.• Excellent client service skills and the ability to communicate with a wide range of stakeholders.• Strong problem-solving skills and the ability to take responsibility for issues that arise.• Answer, log and resolve help-desk requests and technical issues.• Participate in a range of I.T. projects including hardware and software deployments, customer onboarding and cloud migrations.