Ganesh Iyer

Ganesh Iyer Email and Phone Number

Director – Service Delivery @ Concentrix
Karnataka, India
Ganesh Iyer's Location
Bangalore Urban, Karnataka, India, India
Ganesh Iyer's Contact Details

Ganesh Iyer personal email

n/a
About Ganesh Iyer

An accomplished professional with 20+ years of experience in the ITES industry, with experience in different industry verticals and core focus on enhancing people & process touchpoints by leveraging efficient process automation solutions, while leading growth & startup accounts to exceed P&L's, Operational & Strategic goals.

Ganesh Iyer's Current Company Details
Concentrix

Concentrix

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Director – Service Delivery
Karnataka, India
Website:
concentrix.com
Employees:
174924
Ganesh Iyer Work Experience Details
  • Concentrix
    Director – Service Delivery
    Concentrix
    Karnataka, India
    View
  • Concentrix
    Director
    Concentrix Sep 2023 - Present
    Bengaluru, Karnataka, India
    View
  • Sutherland
    Senior Director
    Sutherland Apr 2021 - Present
    Bengaluru, Karnataka, India
    Managing the Enterprise service delivery horizontal for some key accounts in APAC & MexicoOnboarding New Tech Logos under the Enterprise horizontal as a liaison for internal & client stake holdersResponsible for Client relations, driving growth & setting up go to green plans while managing escalationsResponsible for the P&L's and attainment of contractual goals & KPI's while being liaison across different verticals - Banking, Technology & Healthcare Setup a 100+ CSM team across the customer success landscape of Onboarding, Adoption & Retentions
    View
  • Css Corp
    Director Of Operations
    Css Corp Jul 2019 - Apr 2021
    Chennai, Tamil Nadu
    I was responsible for the Delivery of an Enterprise Technical Support group in Technical Assistance Center space for Palo Alto Networks. I manage a 180+ member team comprising of TAC Engineers, Specialized support groups & Governance teams. Responsibilities:• Responsible for the P&L’s for the account, Top line $7M yearly at a GM of 60%• Driving process improvement & initiatives to streamline inefficiencies & strive towards excellence• Driving primary SLA – CSAT, Adherence, ACU, IR, Backlog Management, Shrinkage & Attrition• Client Management – Tactical day to day escalation management & Strategic Business Initiatives• Collaborate with all the key internal & external stakeholders - namely Talent Acquisition, Training & BPHR, for ongoing Hire-Retire initiatives
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  • Conduent
    Director Software Engineering
    Conduent Apr 2019 - Jul 2019
    Bengaluru Area, India
    In a Techno-Functional role with the Automation capability in the Enterprise Applications Services organization of Conduent. Managing the Automation team comprising of an RPA Automation Lead, Project Mangers, Sr RPA developers & Business Analysts.
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  • Conduent
    Manager Ii
    Conduent Jan 2018 - Mar 2019
    Bengaluru Area, India
    Jan 2018 till Mar 2019I was involved in the setting up with the COE of RPA using UiPath for the internal clientele of the Finance & HR organization of Conduent.Core Responsibilities• Partnering with Business heads in the core Finance Domain to identify automation opportunities in groupso Procure to Pay, Order to Cash & Records to Reconcile• On the HR domain, targeting automation & process improvement initiatives for the following groupso Sourcing & Recruitment & Onboarding• Involved in the setting up of the Infrastructure for RPA & Governance model for RPA delivery• Involved in Automation Assessments across other Towers – Transaction Processing & FA&PIn Jan 2017 - Xerox Services spun off into Conduent wherein my earlier role continued until Jan 2018.
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  • Xerox
    Operations Manager Ii
    Xerox Oct 2015 - Dec 2017
    Bengaluru Area, India
    I was involved managing the Operations of Capture Services of Synchronoss Technologies a Leader in Cloud Based Analytics, which involved the following core groups. o Implementation Services – Team of Java Developers, creating parsers/codes to extract data from Telecom Invoiceso Output Generation – Team of Analysts skilled in Java & ASP who use the parsers to convert invoices to the outputs which meet client specificationso Staging & Proofing – Team of data entry operators & Invoice formatting teams.• Responsible for Client Satisfaction - Partnering with clients on SLA’s attainment – Timeliness & Accuracy.• Managing P&L. Meeting & exceeding Operating Profit targets. Improving the financial efficiency of the account.• Managing Staffing to meet the forecasted volumes – Interviewing appropriate candidates for each group. • Responsible for controlling attrition & manage Employee Satisfaction. • Interacting & coordinating with groups operating from other locations in South America.
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  • Convergys
    Operations Manager
    Convergys Oct 2005 - Oct 2015
    Managing a team of 150+ Engineers providing technical support on Microsoft Office & Windows
  • Sutherland Global Services
    Team Leader
    Sutherland Global Services Oct 2003 - Oct 2005
    Manage a team of 15+ providing technical support for customers using Dell computers
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  • Wipro Bpo
    Technical Support Officer
    Wipro Bpo Aug 2002 - Oct 2003
    Provided technical support for customers using Dell Computers
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Ganesh Iyer Skills

Management Technical Support Transition Management Service Delivery Team Management Bpo Performance Management Mis Business Development Operations Management Vendor Management Leadership Business Process Outsourcing Customer Relationship Management

Ganesh Iyer Education Details

Frequently Asked Questions about Ganesh Iyer

What company does Ganesh Iyer work for?

Ganesh Iyer works for Concentrix

What is Ganesh Iyer's role at the current company?

Ganesh Iyer's current role is Director – Service Delivery.

What is Ganesh Iyer's email address?

Ganesh Iyer's email address is ga****@****rox.com

What schools did Ganesh Iyer attend?

Ganesh Iyer attended National University Of Singapore / Nus, Mumbai University, The University Of British Columbia.

What are some of Ganesh Iyer's interests?

Ganesh Iyer has interest in Human Rights, Children, Environment.

What skills is Ganesh Iyer known for?

Ganesh Iyer has skills like Management, Technical Support, Transition Management, Service Delivery, Team Management, Bpo, Performance Management, Mis, Business Development, Operations Management, Vendor Management, Leadership.

Who are Ganesh Iyer's colleagues?

Ganesh Iyer's colleagues are Jessica Alves, Amit Yadav, Luis Morales Urbina, John J. Solís Carvajal, Elena Hernandez, Reetika Choudhary, Dhruvi Mandaviya.

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