Ensuring Kyndryl AIOSP is enriched with Features,Insights,Metrics, Actionable Insights.Working with Offering Team to position AIOPS as One of major differentiators.

• Created AIOPS “One stop shop” for all Metrics• Provided direction to team to get the Process Re-designed as per WPP requirement.• Created the CIDB process and CMDB Enhancement• Driving 10+IT Control Measures to go to green program with final sign off from customer• Set up governance for Ransomware Recovery program. Created framework in concurrence with customer for SLA go to green with saving of $100k as service credits.• Established Governance Across Network Tower which include AT&T IBM and Customer as stake holde• Created One-Stop Provide leadership and decision-making support by establishing project governance and ensure the effective overall use of resources to meet business objectives Set up the entire Quality function for largest communication sector Company• Created governance with all levels (technical, Management and Global managers), including clients on regular timeline

•Created Framework for CSI across Application Value Management Division.•Created Framework (TSQC) (Time, Scope, Quality, Cost) which was based on the “Prescriptive Mode of Implementation.”•Led process optimization products Leading to Efficiency of 75 + Resources.•Performed POC of Framework with Every Business Tower•Extensively trained Team across Business Unit across location •Created Best Practices.Training people on the Six Sigma, Lean and CSI concept of ITIL.•Governance with team for identifying the Area of improvement.•Took ownership for generating & updating procedural documents.Highlights: Awarded Star of Quarter for Q4’14 and Q3’15

Role: Quality Lead• Responsible for generating & updating procedural documents.• Serving as Quality Lead for leading insurance company in Canada and telecom Industry• Heading a Group of Delivery Analysts for driving process improvement across the accounts• Managing projects for improving service delivery level metrics and reducing incoming tickets volume• Imparting training to teams on advance problem-solving methodology like Six Sigma, Metrics, etc.• Handling activities related to project facilitation & process definition for IT infrastructure.• Looking after projects benefitting customers across BangaloreHighlight:• Played a key role in leading a project for saving 100 FTE performed analysis for data for all Senior level resource across Bangalore and studied there "touch time" and hence coming to conclusion of FTE worth savings• Received appreciation from Delivery Center Head• Taken various quality initiatives such as Training Delivery Analyst in SIX SIGMA aspects• Initiated project CPI for spreading the awareness about critical customer application as well as Critical Business Time

Created :Process Documents in area of Heat Treatment and Special Processes.First Article Inspection Report.Vendor Audit.Readiness of AS9100 C Certification.Quality Clinic for Pratt n Whittney Customer Worked for : Rolls Royce, Honeywell, Pratt n Whittney