Ganesh Kumar Baskaran Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Experienced Release Manager & Functional Consultant with extensive IT experience. Skills include Superb analytical, decision-making and problem-solving. Can apply Continuous improvement concepts to improve the user experience for customers, employees and administration. Loaded with upbeat and positive attitude, will surprise with my work style in smart way.

Chennai, Tamil Nadu, India

I am the Global Change Manager & Release Manger (Servicenow) for my client , where i worked in different roles like asset manager, problem manager and MIM . Outstanding experience of managing projects and Change management

Chennai, Tamil Nadu, India

Chennai Area, India

Employer : HCL Technologies Limited Under payroll of IMSI (India) Private LimitedClient : bioMerieuxDesignation : Team LeadJob Role : Process Coordinator

Chennai Area, India

Team member in PAN INDIA Incident management team. Identified & move the critical server into Data center for 100% utilization. Efficient handling of high priority issues even under pressure with ease. Represent the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels. If possible, make temporary solutions (Workarounds) available to Incident Management team. Developing final solutions for Known Errors. Collaborated with cross functional teams to analyses, investigate & diagnosis RCA of problems Engaged at a basic technical level in discussions to evaluate those solutions and publish Root Cause Analysis (RCA) report.

Chennai Area, India

Creating and Managing User accounts, Computer Accounts and Groups Move users accounts and computer accounts to OU as per the project Creation of Project Folder's in File Server Assigning Permission's for the folder's depends on the Tracker Managing McAfee hard disk encryption, files and folders encryption. Change and Deletion of DHCP scope entries for different Network Network Monitoring through Solar Wind Handling Symantec Antivirus on Remote location and Base location over 1200. Resolving connectivity issue like (VPN, Citrix, Juniper, Remote connectivity etc.) Configuration and Troubleshooting of Network and Local Printers Maintaining of Asset inventory for servers and Backup tapes Management.

Chennai Area, India

Administrate MS Active Directory accounts and groups Responsible for monitoring server condition and status 24/7. Configuration and installation of computer hardware and software Troubleshoot of all kinds of computer problems and Installation of printers, scanner and fax machines. VLAN changing as per the projects. Maintaining of Asset inventory for servers and Backup tapes Management.

Chennai Area, India

Assisted the clients with technical issues, troubleshooting, installation and configuration Installed, changed and removed hardware in various Desktop and Service hub configuration Ensure proper working order of all terminals and servers at all times Troubleshooting & Configuring – LAN, Mail servers clients 24X7 support for the VPN installation, configuration and support for the On/offshore users. IT procurement and vendor management.

Bachelor Of Engineering - Be, Computer Science, First Class

Higher Secondary, Physics,Mathematical,Computer Science, First Class

Sslc, Common, First Class