Ganesh Kumar Lachumenan Email and Phone Number

Managed and deployed patches across Wintel environments using Endpoint Central, ensuring compliance with organizational standards.Coordinated with stakeholders to schedule patch deployment windows, minimizing downtime.Leveraged Endpoint Central's features to automate patch detection, downloading, and installation.Customized patch deployment policies and schedules for different departments and teams.Generated detailed compliance reports and dashboards using Endpoint Central’s reporting tools for senior management.Maintained documentation of patch management processes, including testing, deployment schedules, and rollback procedures.Implemented process improvements to enhance the patch management lifecycle efficiency.Applied new techniques and trends aligned with information security objectives and risk tolerance.Formulated vulnerability management frameworks for infrastructure technology and solution delivery teams.Collaborated with IT Security to proactively identify risks and drive remediation efforts.Acted as a point of contact for managing and delivering various vulnerability and remediation reports.Implemented security improvements by assessing baselines, evaluating trends, and anticipating requirements.Participated in ad-hoc IS & Risk-related initiatives and IT infrastructure projects.Prepared checklists and coordinated application deployment.Maintained, configured, and ensured reliable operation of computer systems, network servers, and virtualization.Installed and upgraded computer components and software, managed virtual servers, and integrated automation processes via VMware Vcenter.Managed Synology file server systems by creating user access, creating folders, and managing storage allocation.Performed regular backup operations and implemented processes for data protection, disaster recovery, and failover procedures.Responsible for capacity, storage planning, and database performance.

Maintained computer systems and acted as support for system downtimes.Monitored and responded quickly to incoming IT issues from the ticketing system.Managed PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).Maintained user PCs, including upgrades and configurations as needed.Assisted with onboarding new users.Kept inventory of all equipment, software, and licenses.Installed, configured, and upgraded PC software.Provided step-by-step assistance to colleagues or clients to resolve technical problems.Maintained procedures and reports for technical support across the organization.Performed patch management for endpoints using the ManageEngine tool.

Team Manager, Provide technical phone support to customer;Use problem solving skills and product knowledge to remotely resolve Customer’s technical queries in a timely manner;Activate engineer for onsite repair with part recommendation or trigger replacement unit for customer in the event of genuine hardware failure;Record and update customers cases into systems for proper tracking;Provide accurate and understandable information to customer remotely;Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases;Maintain high level of customer satisfaction whilst providing technical assistance;Maintain accuracy when logging and/or updating call details in call tracking tool;Be familiar with all HP policy, processes, product, technical knowledge and escalation path;Remain polite, patient and courteous with customer throughout the service engagement.

Promptly responded to system breakdowns and troubleshooting issues for branches and HQ, investigating, diagnosing, and resolving software and hardware faults.Installed and configured computers, hardware, software, networks, printers, and scanners.Attended to phone calls from branches and HQ, ensuring timely resolution of incidents or requests.Logged incidents and change requests for follow-up action.Managed user IDs for LAN under Active Directory and Spark system.Repaired equipment and replaced parts as needed.Maintained records of software licenses.Managed stocks of equipment, consumables, and other supplies.Monitored and maintained computer systems and networks using system alert software for prompt action.Provided support by creating and updating IT operations procedures, user guides, and reports.Configured Fortinet firewall as per IT requirements, creating secure tunnels to prevent unauthorized access.Supported the roll-out of new applications.Prioritized and completed tasks according to service levels, working continuously on tasks until completion.Provided timely feedback and documentation on root causes upon resolution of issues.Performed equipment installation and configuration or onsite activities at branches or events, possessing a driving license for mobility.Sourced quotations and prepared Purchase Request Forms (PRF) for new purchases, coordinating with the Admin Department for Purchase Orders.Installed and promptly troubleshot issues related to CCTV equipment, including NVR, projector setup, and alarms.Implemented network security measures, both logical and physical.Provided training for new staff as necessary.Worked under a monthly shift roster, including weekends and public holidays.Undertook other duties as assigned by supervisors or managers.