• Providing remote support to vessels for troubleshooting day-to-day issues related to VSAT/FBB/LTE/Starlink to maintain a reliable satellite connection onboard.• Providing remote support to vessels for troubleshooting day-to-day issues related to Firewalls/Email Systems/Security/SIP/Maritime CCTV to maintain a reliable Communication System onboard.• Taking appropriate actions to resolve problems promptly, meeting or exceeding customer ex-pectations.• Escalating critical or high-priority issues immediately to the next Tier of support or OEM sup-port.• Tracking customer-reported problems following designated ticketing procedures.• Analyzing customer problems and issues (2nd line and 3rd line troubleshooting support).

 Administrating and troubleshooting 2008/2012R2 servers, CAL Licenses,  Managing user Group Policy, Roaming Profile, Offline folders, Software Profile, Disk Quota, Email Management, Admin Console Management. Responsible to install, set up, maintain network, and configure the peripherals, Cabling and equipment’s accordingly as per the requirement. Responsible for maintaining the Backup network, hardware, software, files on a regular ba-sis accordingly as per the company policies. Managing Online UPS Including Email Notification, Power ON/OFF Notification for Server (Auto Shut down & Start notification for Server) Responsible for configuring & troubleshooting NETGEAR & SWITCHES. Managing Admin CONSOL Antivirus QUICK HEAL Endpoint Security 6.3. Responsible for maintaining the network & troubleshooting the network related issues as well as Internet issues. Responsible for maintaining FORTIGATE 60D and 70D Series Firewalls. Provide Sys Admin Support as required to maintain user accounts, DNS, DHCP, etc. and maintaining connectivity to the internet and VPN/P2P to Area office and Head Office.  Server as the main POC (point of contact) for any outside vendors (Hardware-Software) and manage maintenance/repairs as required.  To install and configured Furuno Fleet Broad Band 500  Maintaining Training center FMD/FEA/MARIS/DANELCE/GENERIC

Successfully completed new Wave Projects for TORM vessels comprising activities like survey of Ship, removal of all the old components of Server, re-installation of new com-ponents, Cabling & designing according to the project requirement. • Established cable penetrations with new Brattberg frames all the way from the bridge to the engine room.• Created new horizontal cable penetration for the Wi-Fi access points.• To remove old Server and Installed two new Servers on the existing rack.• Installed UPS, UPS filters, AMP panel and Hairy list. • Installed Switches and Router, Buffalo NAS (Network Storage System)• Installed Wi-Fi equipment (POE Switch’s & Wireless Access point).• Established an outlet for a crew internet café PC.• Reconfigured and upgraded workstations.• Installed Citadel equipment. (Satellite Telephone System)• Backup and reinstallation of server patches• Network Installation for All Crews (Printer, Windows, etc...)