Operations Management, Client Servicing,

As a Process Quality Analyst, I ensure efficiency and effectiveness in workflows by analyzing process gap and identifying areas for improvement, and implementing quality control measures. Proficient in data analysis, problem-solving, and quality assurance methodologies, well focused in optimize operations and maintain high standards of quality for high level of customer service within the organization.Conduct training and briefing session in order to deliver quality feedback and process improvement suggestions to the team members.

Worked as a Grievance Redressal officer, specialized in managing and resolving customer complaints/grievances within the predefined timeline. Proficient in stakeholder management and customer centric.Handling customer service team of 12-15 people, motivate them, guide them, address their queries and escalations. monitor their work and give robust feedback to improve quality of work.