As the General Manager - Delivery Business at Chai Kings, I oversee the end-to-end delivery operations of one of the fastest growing tea brands in India, with over 50 outlets across four states. I am responsible for developing and executing the delivery strategy, optimizing the delivery processes, managing the delivery partners, and ensuring customer satisfaction and retention.With 8 years of experience, I have worked with some of the leading platforms and brands, such as UberEats, PhonePe, and Dindigul Thalappakatti, where I handled sales, operations, and strategic planning. I helped in the rapid expansion of UberEats in Chennai, increasing the number of restaurants and orders. I also contributed to the growth and profitability of Thalappakatti, a CX Partners portfolio company and India's largest biryani restaurant chain, where I managed the delivery operations of 100+ outlets across India and abroad.I have a strong background in marketing and communication, having completed my PGPM from Chennai Business School, and in mechanical engineering, having graduated from SRM University with a B.Tech. degree. I am also a certified Lean Six Sigma Green Belt, and have skills in key account acquisition and retention, competitive tracking, and strategic planning.