Working in Command Center Operation, team provides support and monitor batch and consolefor Eaton Technologies.Working on incident management for production, Non production abends, callouts and requests.Responsible for leading the team, preparing the roster, shift management and work allocation.Maintaining and supporting operating system for production system in a 24/7 environment andensuring system performance.Monitoring of systems like Mainframe batches and Control M batches to ensure SLAs are metand escalate incidents and events to appropriate teams promptly.Accountable for reporting and creating tickets by severity of incidents along with root causeanalysis.Monitoring Solarwind alerts and escalate the network alerts, taking follow up.Monitor network nodes with Solarwinds Network Performance Monitor.Analyze SolarWinds data to identify performance bottlenecks and areas for improvement.Respond to Solarwinds alerts promptly, investigate incidents, and collaborate with relevant teamsto resolve issues efficiently.Performing Initial Programming Load (IPLs), month-end procedures like backups and recoveryprocedures.Initiating bridge line for providing fix during special deployments of patches and softwares.Monitoring batches through CA7, handling CA7 abends. Submitting and restarting jobs throughCA7 from top/particular steps.Performing adhoc requests on control M and CA7 like cancel, restart, force complete, deletererun of jobs.Working on Informatica tool for monitoring workflows of control-M jobs, changing the commandline in Control-M, monitoring DAC jobs and taking action as per requirement.Working on SQL database server as per request, create tables, views and triggers using SQL andPLSQL.Manage the Unix/Linux server. Hands on experience on operating system like Linux, Unix,windows 2008 server.

I worked as L1, L1.5 support Monitor and control daily service ticket activity andservice levels.Monitoring batches through CA7, handling CA7 abends. Submitting and restarting jobs throughCA7 from top/particular steps.Manage the Unix/Linux server. Hands on experience on operating system like Linux, Unix,windows 2008 server.Working on plsql database as per request, create tables, views and triggers using SQL andPLSQL.Sound knowledge and experience in ITIL process, have worked on Service Now,remedy on ticketing tool.Knowledge of Job Scheduling tools like Control M. Worked on SLA derived 24x7 project toachieve SLA’s and provide permanent resolutions for the incidents and requests, code levelchanges for the application. Monitoring of jobs and raise a ticket or provide support to team ifany job failurehappens.Handling Chats & answering customer’s questions. Monitoring SLA &sending reminderson SLA Risk Cases. Coordinates with various teams for all issues and assist in resolutionfor production Database monitoring & Escalation resolution at all levels.

I worked for the L1 support configuration and deployment team.Sound knowledge and experience in ITIL process, have worked on Service Now,remedy on ticketing tool.Knowledge of Job Scheduling tools like Control M.Worked on SLA derived 24x7 project to achieve SLA’s and provide permanentresolutions for the incidents and requests, code level changes for the application.Monitoring of jobs and raise a ticket or provide support to team if any job failurehappens.Team player with a passion for technology accompanied by special interest inSQL and UNIX.Handling Chats & answering customer’s questions.Monitoring SLA & sending reminders on SLA Risk Cases.Coordinates with various teams for all issues and assist in resolution forproductionPublishing reports on customer’s responses, untouched cases, ageing & escalated cases.Database monitoring & Escalation resolution at all levels.

Working in Loan servicing (Partial Claim) ProcessDoing Audits for Quality control.Review Borrower’s DocumentsReport pulling, Assigning work to teamWorking on Reporting using Excel sheet.Send daily, weekly and Monthly reports to leaders and clients.Handling customer queries on Web Chat, E-mailsMaintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team

responsible for organizing and managing every aspect of an event. Include conceptualizingtheme ideas, planning budgets, booking venues, liaising with suppliers and clients, managing logistics, and presenting post-event reports