Project : Customer Experience (CX) AnalyticsClient: US-based Telecom Company • Identified customer friction points and pain areas by investigating feedback collectedfrom Medallia and Sprinklr platforms.• Enhanced the Digital Interaction Score (DIS) by 22% across key sections of the website by analysing over 30,000 monthly customer feedback entries.• Created comprehensive Power BI dashboards presenting KPI trends and operational metrics; empowered client leadership to make data-driven decisions, leading to a 20% improvement in DIS for sales section of the website within six months.• Recommended functional and experience enhancements by analysing customer journey sessions and correlating them with error logs using Visualization dashboards.

Project : Business Operations - Demand ManagementClient: Cognizant Internal – Operational Excellence• Analysed staffing data to uncover trends and patterns, delivering actionable insights for the Infrastructure Services department.• Generated interactive weekly, monthly, and quarterly reports and dashboards to monitor resourcing trends and performance using MS Excel & Power BI.• Implemented data-driven strategies to optimize hiring timelines for large deals, resulting in a 15% increase in on-time fulfilment rate.• Recognition: Gold Award and Cheer points for consistent support in the resource fulfilment process for 2 major deals in the BFS domain.

Project : Global Logistics Systems (GLS)Client: Fortune 50 US Retail Giant• Managed a Control tower app that tracked alerts and incidents within the logistics application, reducing resolution time by 30% and operational downtime by 18%.• Conducted root cause analysis of recurring alerts and incidents, improving system reliability and performance.• Recognition: Bronze Award and Cheer points for demonstrating great potential and significant contributions during the initial days.

Optimizing the manufacturing process of Low Pressure- Nozzle Guide vane in an aircraft engine. (05/2018 – 07/2018)