Ganesh Sharma Email & Phone Number

Ganesh Sharma is a Job seeker.

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  Passenger Service Agent

  Celebinas Airport Services India Pvt. Ltd.

  Jun 2022 - Sep 2023 - Mumbai, Maharashtra, India

  Check-in and Boarding Assistance : Guiding passengers through the check-in process, assisting with boarding procedures, and addressing any issues that may arise.- Baggage Handling : Assisting with baggage check-in, handling lost or delayed luggage, and coordinating with relevant departments to ensure smooth baggage operations.- Security Procedures : Assisting in security checks, ensuring passengers comply with security protocols, and addressing any security-related concerns.- Gate Operations : Assisting in managing gate activities, boarding processes, and ensuring passengers are efficiently directed to their flights.- Special Assistance : Providing support to passengers with special needs, such as elderly, disabled, or unaccompanied minors, to ensure a comfortable and smooth travel experience.- Passenger Relations : Handling passenger complaints, resolving issues, and ensuring a high level of customer satisfaction.- Emergency Procedures : Understanding and being trained in emergency protocols to assist passengers in case of emergencies or evacuations.- Coordination with Airlines and Agencies :Collaborating with airlines, ground handling agents, and other relevant agencies to ensure a cohesive and efficient passenger service.- Record Keeping and Documentation: Maintaining accurate records of passenger interactions, incidents, and any other relevant information for reporting and analysis purposes.• Airport Operations and Customer Service