Ganesh Shelke Email and Phone Number

Audit properties to check for revenue inclusion of both hotel bookings. Inspect properties on a daily basis for proper functioning and adherence to standards Ensure a great customer experience and minimize customer escalations. Check inventory of toiletry stocks and place order for replenishment. Ensure only the right set of hotels are on-boarded. Inputs to Pricing team about local events Fraud Prevention (Prevent GMV Leakage)Train hotel staff to improve and own Customer experience  Manage relations with owners to ensure transformation changes needed on operational basis.Also preparing all the report, Guest room Report, Night operation report, Revenue report, daily sale report.Create excellent working relationship with all the staff of the front office and in general with the employees of the hotel.Conduct daily briefings, Review last night results & house status of the day. Ensure grooming standards are followed consistentMaintaining daily cash report in Darwin. Responsible for all Darwin transaction.

• Answer all queries to all in-house and outside guest.• Handling guest complaints professionally at the guest service center level.• Ensuring information flow to all associates using logbooks and proper handover.• Preparing and making Staff Duty roaster.• Also preparing all the report, Guest room Report, Night operation report, Revenue report, daily sale report.• Updating daily basis report like Day book, stand up sheet, room check list, Daily stock report, managing pick up drop services, • Create excellent working relationship with all the staff of the front office and in general with the employees of the hotel.• Handling cash & billing efficiently.• Responsible for ensuring the happiness and satisfaction of the guest, including Accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere.• Conduct daily briefings, Review last night results & house status of the day. Ensure grooming standards are followed consistently.• Allocating rooms as per guest preferences at times needed. • Making credit limit & follow up on the same. • Maintaining daily cash report in Darwin. Responsible for all Darwin transaction.• Monitoring the FO Staff & assisting fellow colleagues during shift in all forms as required. • Conduct monthly trainings, role plays for the department and quiz’s related to SOP to train all and develop confidence within team.• Ensure that the property is consistently in the top quartile of Perfect SMART score • Specifically advise the owner on restriction management, pricing, churn management, OTA With MM demand managers to build corporate demand for rooms & banquets• Owner on managing operating expenditure of the property and help Apex reduction by better processes, AMCs etc.

• Controls room status in order to obtain the maximum room revenue with maximum occupancy and service quality to provide guest satisfaction. • Responsible for ensuring the happiness and satisfaction of the guest, including Accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere.• Ensures the circulation of memos and flow of information within the department is going smoothly. • Carries out a thorough shift handover at the beginning and end of each shift and checks that all items requiring attention are detailed in reception logbook and initialed once completed, ensure the same is followed by all GSAs. • Supervises all activities of Front Desk colleagues and assigns duties as needed.• Handles guest complaints on the spot concerning Front Desk Service and shares the information with other departments if necessary.• Personally conducts training for all Front Office colleagues as required. • Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all colleagues within the Front Desk.• Handling single lady traveler, scanty baggage guest, corporate guest, business travelers & repeat guest.

• Check in & check out of guests.• Handling groups & corporate people for show around the hotel.• Responsible for ensuring the happiness and satisfaction of the guest, including Accurate billing services, swift and efficient registration services and fostering a convivial and professional atmosphere.• Handling cash accounting for the front desk.• Tracking and updating the record of long staying guest & repeat guest in the hotel and share with other departments for the better services.• Allotting the rooms for the next day’s arrival by their preferences.• Recording and referring patron comments and complaints to the hotel manager.• Handling single lady traveler, scanty baggage guest, corporate guest, business travelers &repeat guest.

• Check in & Check out for Guest.• Handling Luggage.• Updating records like C-Form, Foreign currency exchange, Registration cards.etc