• Full project life cycle ownership: initiation, planning, design, execution, monitoring, controlling, and closure of a project using ClickUp, Jira, and Zoho tools.• Responsible for monitoring, managing, and evaluating overall project execution as per the agreed design and cost parameters.• Understand client requirements and perform business analysis.• Create CRF/FSD documentation for business requirements from the product team, test cases from the QA team, and release notes/deployment plans from the tech team.• Prepare estimates and detailed project plans for all phases of the project.• Manage day-to-day project activities, resources, and monitor and control project budgets. Create project commercials, release POs, and follow up on payments.• Manage risks, respond to client escalations, and troubleshoot delivery or engagement issues in partnership with the all stakeholders to ensure effective delivery governance.• Ensure all resources for the project are available as per plan to meet deadlines and ensure quality standards are maintained while achieving the time and cost targets set for the effective completion of the project.• Ensure daily/weekly/monthly governance calls happen both internally and externally with clients, and handle escalations throughout the project lifecycle. Draft minutes of meetings (MoM) after discussions and keep track of them. Share the weekly project tracker with all stakeholders.• Determine the frequency and content of status reports from the project and program teams, analyze results, and troubleshoot problem areas.• Adopt and grow agile practices, striving to build a foundation of Agile to support end-to-end product delivery.• Provide timely and accurate progress updates on delivery and business opportunities to senior management.

• Implementation & development of web-based Social Intranet software (Scube) on the Liferay platform for Reliance Jio at the PAN India level.• Designed database and table structure of the entire project using MySQL & Oracle12c.• Optimized reports through index and query optimization, including fine-tuning queries.• Integrated Liferay with the LDAP Active Directory server.• Conducted client meetings for project requirement gathering and gap analysis.• Delivered demo presentations to clients after the deployment of project modules.• Managed project operations (PMO), defined processes, identified project objectives, created requirements and solution designs, managed schedules, and tracked project progress.• Implemented and customized open-source Vtiger and Suite CRM online portals according to client requirements.• Implemented and customized Kimai timesheet open-source portal for employee timesheet management.• Provided software implementation and project management for systems like ERP, LMS with SCORM compatibility, and Foresight JCP.• Attended new business meetings to understand client needs and created presentations for business proposals for the sales team.• Collaborated with a team for training video production, including scriptwriting, content writing, editing, and shooting.

• Worked on daily database backup and synchronization of Tally ERP 9 data across different locations.• Implemented the Web-Based BigSun ERP system in .NET technology as per company requirements, with data integration into Microsoft Dynamics Navision ERP.• Conducted functional, logical, quality, design, and business flow testing of newly deployed software applications.• Monitored the Online Sales Order web application and downloading orders into Tally ERP 9.• Implementing the Web-Based vTiger CRM System, with data integration into Microsoft Dynamics CRM, and providing user training for payment follow-ups.• Performed business analysis, gathering requirements, and converting them into a software system for development.• Monitored and troubleshoot Webmail & Kerio Connect mail server, along with cPanel hosting server management. Managed Cyberoam Firewall System and ensuring network security across all systems.• Stayed updated with the latest technologies to determine new technology solutions and implementations that meet business and system requirements.• Developed and implemented IT policies and procedures, including those for security, disaster recovery, standards, purchasing, and service provision.• Monitored McAfee EPO Antivirus server for data security and internet security.

• Developed and customized TRIO ERP software packages.• Worked on ERP modules such as Master & Setup, Material Management, Production Planning, Sales & Distribution, Finance, Export Documentation, Logistics, and Payroll.• Worked with SQL Server databases, performed backups, and restored them. Resolved client-side database errors during updates and performed online database operations.• Used Visual SourceSafe 2005 for version control to take the latest updates from the server.• Developed an Admin module to update all database modules, including tables, stored procedures (SP), functions, and triggers for the updated project executable (.exe) module.• Created customized databases with table structures based on client requirements.• Modified and created SQL queries and stored procedures for retrieving specific data using Microsoft SQL Server 2008 R2.• Actively resolved errors reported by clients related to reports and databases.• Designed and developed both default and customized reports using Crystal Reports.

• Made online SMS & Email campaign.• Created & maintained HTML Templates using Dreamweaver.• Developed & maintained company databases using SQL server 2005.• Uploaded pages on the company server side using FileZilla Client.• Created & maintained PHP Templates using Dreamweaver.• Edited images using Photoshop, CorelDraw. • Done online Electronic Data Processing [EDP].