Coordination with users at DR Site Mumbai and Branches and providing support to them related applicationsPreparing necessary arrangements for BCP DR drill for RBI, CCIL, Credence, CRM, and Database etc.Assisting in implementation of IT Audits observations & suggestions.Follow up with CCIL and RBI for applications (all) related issue and resolutions.Vendor management at DR Site, Mumbai Smooth functioning of the software’s (RBI,CCIL,Credence,BANCs,IRIS,TallyandotherSoftware’s)andproviding support to the users.Monitoring of Applications, Middle ware, Database including Oracle, SQL and checking of PR & DR Servers Synchronization. Network Monitoring of CCIL, BANCs, Credence application, DB and other at PR & DR Site, Mumbai on daily basis in order to avoid down time. Monitoring of logs of Applications, Database and resolution

 Support Microsoft Dynamics CRM, NAV, Investor Portal, and SharePoint-backed portals designed for the Private Equity market. Initial triage for incoming tickets using Salesforce, and hot-line calls, assessing priority and urgency Address client inquiries and work to resolve issues or provide workarounds in a prompt and diplomatic manner. Frequently collaborates with cross-functional teams to troubleshoot, identify bugs and develop strategies for enhancing applications. Creating service request tickets for developers to resolve product issues Incident Management and invoking on-call procedures, and completing RCAs Mentor new hires on procedures and problem-solving strategies. Monitor and restart production ETL Jobs to ensure data is up to date and accurate Test the application and guide the client accordingly. To check the issue relatable and also the development which took place via Confluence and Lift. If anything regarding the access or database then we use it to support Equity products with SQL database.  If the client is facing an issue with the BI reports, Power reports, and SSRS reports then we check the discrepancy in the reports and after investigation on it we forward it to the BI Team to check where the failure is and fix it. If needed we raised the Full ETL change request with the artifact and once’s is approved then we initiate a Full ETL at nonbusiness hours Check the NTR jobs when frequently issued in the reports. Microsoft Dynamics 365 tool for contacts in investor management and Fund Accounting. We used the CRM to check the client information, a user having special access, the URLs for the database, client location, and web portals can be found in CRM itself along with sub clients Also created Knowledge articles for the team which provided a great help to resolve the issue sooner.Achievements:Awarded with Amazon's gift vouchers for creating the highest KB article in the team.