 Managing multiple Direct Marketing (DM) campaigns simultaneously for all group companies. Monitor delivery of campaign from beginning to end and optimizing as needed Work closely with marketing teams across India, Philippines and US in order to understand their marketing strategy/ requirement and suggest them cost effective solutions.  Execute all DM campaigns within allocated budget. Save marketing cost by ($5000- $10,000 quarterly) by working with multiple vendors across United States.  Maximizing cost saving by executing a single campaign partially with multiple vendors. Setting up new vendors for large DM campaigns.  Manage and be accountable for billing reconciliation and reporting.

 Directly responsible for meeting the assigned Clients service levels/goals/objectives Plan, co-ordinate and manage activities of client operations. Managing production team of (30 members), assesses their performance and conduct performance appraisals. Device new processes, methods in order to meet client expectations  Capture and integrate common, authentic and service-oriented data relating to workflow systems, MIS, and Tracking systems etc. Prepare effective operations/production plans in line with the targets and company vision.  Work closely with executive management (sales, marketing, operations) on long term strategies Identify gaps and plan for growth within the department  Compliance with the policies and statutory audits (ISO etc.) requirements Proactively monitor, analyze, and optimize processes  Engage in improving processes through reengineering, system checks, process automation Review and report daily key operational variables Develop back up and contingency plans. Identify potential people issues amongst the team & resolve the same on a proactive basis. Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution. Liaise with support functions – IT, Admin, Accounts, HR to solve any relevant issues. Update all stakeholders on process performance and critical project/people issues Work closely with the Directors to ensure the continued strategic development of the operations, infrastructure and processes which meet the requirements of goals.