Ganesh Chapagain Email & Phone Number

Fawkner, Vic, Au

Fawkner, Vic, Au

360 Elizabeth St, Melbourne 300

• Administrative function for core banking applications i.e T24, PEGA and PEGA CS, RemedyForce, Cadencie, NextGen, Global ViewPoint, BankFast MARS etc • Office 365 licensing and provisioning, Provisioning local admin rights, contractor mailbox creation. • AD manager, group policies, AD group creation. • Microsoft Teams admin, Mobile Device Management (comp portal) and MEM. • Employee Onboarding, Employee Off-boarding, Re-hires. Sail point, Active Directory, Network folder… Show more • Administrative function for core banking applications i.e T24, PEGA and PEGA CS, RemedyForce, Cadencie, NextGen, Global ViewPoint, BankFast MARS etc • Office 365 licensing and provisioning, Provisioning local admin rights, contractor mailbox creation. • AD manager, group policies, AD group creation. • Microsoft Teams admin, Mobile Device Management (comp portal) and MEM. • Employee Onboarding, Employee Off-boarding, Re-hires. Sail point, Active Directory, Network folder Access, Microsoft Exchange server.• Troubleshooting Zscalar VPN services, comprehensive knowledge for OKTA Admin portal. • Device management via JAMF and Intune platforms.• Supporting multiple operating systems and devices including Windows, Mac workstations and mobile device management using Intune. Show less

Australia

• Computer setup, Phone setup, Printer setup, Driver update, installation of software and applications for the customer.• Managing and monitoring clients' devices using Intune Endpoint Manager and Intune.• User onboarding in Active directory, Azure Active Directory and Office 365 based on the access permission level.• Troubleshooting End-devices, Azure virtual desktop and remote desktop services.• Deploy and Installing software i.e., Adobe suit, Visio via Intune.• Complete… Show more • Computer setup, Phone setup, Printer setup, Driver update, installation of software and applications for the customer.• Managing and monitoring clients' devices using Intune Endpoint Manager and Intune.• User onboarding in Active directory, Azure Active Directory and Office 365 based on the access permission level.• Troubleshooting End-devices, Azure virtual desktop and remote desktop services.• Deploy and Installing software i.e., Adobe suit, Visio via Intune.• Complete supporting client’s environment for Office 365 admin centre and Teams admin centre.• Developing and maintaining high-standard documentation and training materials for end users.• Maintaining and managing all major ICT systems including but not limited to the Print management system (PaperCut), Microsoft System Centre Configuration Manager (SCCM), System Centre Configuration Manager and the endpoint protection software (Microsoft ATP) analysing and reporting on breaches.• Administering the day-to-day operations of enterprise operating deployment & configuration system using Microsoft System Centre Configuration Manager and Intune.• Experience in maintaining Vmware citrix server.• Enterprise backup via Veem platforms, data protection and high availability for the client environment.• Experience in managing email filtering platforms i.e MailGuard, Barracuda and Mimecast.• SharePoint site management, and intranet configure. Show less

• Receiving phone calls from customers and helping to resolve technical issues endusers encounter.• Maintaining computer systems and provide support if customer systems gooffline• Maintaining wide range of hardware components and software programs.• Experience providing offsite support through remote tools.• Handling customer concerns and complaints very promptly.• Maintaining high standards during high-volume, fast-paced operations.• Assist with onboarding of… Show more • Receiving phone calls from customers and helping to resolve technical issues endusers encounter.• Maintaining computer systems and provide support if customer systems gooffline• Maintaining wide range of hardware components and software programs.• Experience providing offsite support through remote tools.• Handling customer concerns and complaints very promptly.• Maintaining high standards during high-volume, fast-paced operations.• Assist with onboarding of new users.• Involved in the rollout of software updates and patches.• Upgrading operating system and devices if necessary. Show less

Professional Year

Bachelor'S Degree, Network Security

Physical Sciences