• Managing 90+ US companies, 200+ servers, 1000+ users.• Maintenance and upgradation of Windows Server 2022/2019/2016/2012R2/2008R2. Active Directory in Windows Server 2016, 2019. • Installing new hardware’s (Servers, router, firewall, workstations, printers, scanners)• Managing Mail exchanges Office365, Luxsci, Zoho, Google Workspace.• Configuring RDP, VPN (L2TP, PPTP), Site to Site VPN.• Monitoring both Cloud Backups and Local backups.• Investigating, resolving and closing user reported Network and PC issues and application issues through ticketing system.• Implement routine checks on hardware, software, and configurations. • 3CX PBX System Configuration and Administration. SIP Trunk Configuration and Management (Flowroute)• Basic troubleshooting and installation of software like QuickBooks, SAP, Spring charts, Medisoft, Jewel Mate etc.• Ensure that network devices have the latest software updates and firmware patches.

• Troubleshooting hardware and software issues. • Implementing security measures and ensuring system backups. • Collaborating with software vendors for problem resolution.

BSNL-UTSTARCOM Next Generation Network (NGN) project. Upgradation of Line Media Gateway (LMG)• Configuring & upgrading Line Media Gateways (LMG).• Getting Acceptance Test certificate of LMG from BSNL (ISP) after testing all connectivity.• Creating detailed reports and technical documentation.

• Providing Network Support for ASIANET SATELLITE COMMUNICATIONS LTD (ISP).• Fielded issues & calls from frontline users regarding hardware & network connectivity issues.• Follow-up tickets and closing the ticket ASAP.

Tech Mahindra represents the connected world, offering Consulting, Digital Transformation, Integrated Engineering, Business Services and Solutions, enabling Enterprises, Associates and the Society to Rise™. • Providing assistance and support to customers via various channels, including phone, email, chat.• Identifying and resolving customer issues, complaints, or escalations.• Collaborating with other customer service representatives and departments to share knowledge and resolve issues.