Ganesh Kumar

Ganesh Kumar Email and Phone Number

Global Delivery Leader, Concentrix Catalyst @ Concentrix Catalyst
Kirkland, WA, US
Ganesh Kumar's Location
Greater Seattle Area, United States, United States
Ganesh Kumar's Contact Details

Ganesh Kumar personal email

n/a
About Ganesh Kumar

With over 13 years of experience in the customer experience space, I am a global leader in delivering digital CX transformation at scale. I design, build, and run the next generation of CX solutions for Concentrix Catalyst, the digital innovation arm of Concentrix, a leading global provider of customer engagement services and technology solutions.As a Global VP aat Concentrix, I manage diverse and globally dispersed teams, drive transformation through technology, and deliver efficiencies in customer operations. I have handled multiple P&Ls, several hundred million dollars in size, and led successful projects for clients across various industries and geographies. I leverage my skills in business analysis, business process, and customer relationship management to create value for both the customers and the organization.

Ganesh Kumar's Current Company Details
Concentrix Catalyst

Concentrix Catalyst

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Global Delivery Leader, Concentrix Catalyst
Kirkland, WA, US
Website:
concentrix.com
Employees:
174924
Ganesh Kumar Work Experience Details
  • Concentrix Catalyst
    Global Delivery Leader, Concentrix Catalyst
    Concentrix Catalyst
    Kirkland, Wa, Us
    View
  • Concentrix Catalyst
    Global Delivery Leader, Concentrix Catalyst
    Concentrix Catalyst Dec 2023 - Present
    Beaverton, Oregon, Us
    View
  • Concentrix
    Global Vice President
    Concentrix Mar 2019 - Present
    Newark, California, Us
    View
  • Concentrix
    Senior Director Global Operations
    Concentrix Jul 2015 - Present
    Newark, California, Us
    View
  • Concentrix
    Senior Director Global Operations
    Concentrix Jul 2015 - Present
    Newark, California, Us
    View
  • Concentrix
    Global Vice President , Delivery Shared Services
    Concentrix Jun 2019 - Dec 2023
    Newark, California, Us
    Ganesh has responsibility for driving global consistency through enabling shared services functions - Training, Quality, COPC, Workforce Management and PMO
    View
  • Concentrix
    Location Leader , Bangalore/Chennai
    Concentrix Feb 2014 - Jun 2015
    Newark, California, Us
    Delivery Lead for Bangalore/Chennai managing approximately 6000 FTE
    View
  • Concentrix
    Head - Operations, India
    Concentrix Mar 2012 - Feb 2014
    Newark, California, Us
    Responsible for all delivery out of the Concentrix dleivery centers in Bangalore and Chennai with a span of control of about 1600 people
    View
  • Infovault Services Private Limited
    Ceo
    Infovault Services Private Limited Apr 2009 - Mar 2012
    InfoVault is a record life cycle management company focused on document and information management solutions for high volume/high risk industries - for e.g. InfoVault has a subscriber record (CAF) verification and life cycle management solution that is combination of innovative DMs technology on a distributed nation wide operational backbone - that helps telecom companies manage risk and reduce customer acquisition cycle time.
  • E4E Business Solutions
    Vice President
    E4E Business Solutions 2003 - Jun 2009
    Heading India Delivery for all of our tech support operations - this translates to managing about 20 clients with about 2500 people across Chennai and Bangalore in India
  • Iseva
    Vp, Operations
    Iseva Jun 2000 - Jun 2003
  • Citibank
    Manager
    Citibank 1998 - 2000
    New York, New York, Us
    View

Ganesh Kumar Skills

Crm Team Management Management Outsourcing Vendor Management Enterprise Software Business Development Business Analysis Leadership Business Strategy Risk Management Service Delivery Strategic Planning Operations Management Strategy Bpo Business Process Improvement Project Management Document Management Pre Sales Start Ups Business Process

Ganesh Kumar Education Details

  • Indian Institute Of Management, Calcutta
    Indian Institute Of Management, Calcutta
    Management
  • National Institute Of Technology, Tiruchirappalli
    National Institute Of Technology, Tiruchirappalli
    Computer Science

Frequently Asked Questions about Ganesh Kumar

What company does Ganesh Kumar work for?

Ganesh Kumar works for Concentrix Catalyst

What is Ganesh Kumar's role at the current company?

Ganesh Kumar's current role is Global Delivery Leader, Concentrix Catalyst.

What is Ganesh Kumar's email address?

Ganesh Kumar's email address is ga****@****t.co.in

What schools did Ganesh Kumar attend?

Ganesh Kumar attended Indian Institute Of Management, Calcutta, National Institute Of Technology, Tiruchirappalli.

What skills is Ganesh Kumar known for?

Ganesh Kumar has skills like Crm, Team Management, Management, Outsourcing, Vendor Management, Enterprise Software, Business Development, Business Analysis, Leadership, Business Strategy, Risk Management, Service Delivery.

Who are Ganesh Kumar's colleagues?

Ganesh Kumar's colleagues are Amit Yadav, Bayu Ratnanto, Guillermo Duri, Glenroy Campbell, Inder Sharma, Juliana Ribeiro, Adil W..

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