As Global Delivery Head, I am responsible for all the work TCS takes up for my customer. My customer is a Global bank with its head quarters at Netherlands. I am responsible to - ensure that all SLA are met during execution of projects, - ensure high customer satisfaction, - when customer has complaints about delivery, ensure complaints are swiftly addressed & resolved, - ensure operations are taken care of as per internal KPIs of TCS.

Program Manager at Tata Consultancy Services Program Manager - TCS at Leading European Bank

IBM Mainframe Center of Excellence. Achievements:- Set up and executed a project support model to enable all the teams to take advantage of the expert team.- research on legacy application modernisation.- PoC on use of HTML templates, HTTP using TCPIP & MQ for mordenisation of applications running on mainframe

for a large it infra services company. worked on maintenance and small projects delivery. The system is built provide reporting on financial aspects of the entire company. 100% work done at offshore. customer management also was part of the Offshore team.

as an R&D Engineer, I was responsible for design and development of new products. During my tenure, worked to launch 2 products successfully.