VMware, a global leader in cloud computing and virtualization, is where I apply my passion and expertise in IT service delivery and operations. As the IT service desk manager, I led a team of 10 support professionals who provide exceptional IT solutions and services to internal colleagues. I have been in this role for 4 years, and I have over 16 years of experience in IT support and service.I have a postgraduate diploma in organizational leadership, which helps me to manage and develop high-performing teams, foster a culture of innovation and collaboration, and align the organizational technology strategy and roadmaps with the business objectives and priorities. Some of the core competencies that I use and enhance in my current role are IT leadership, IT infrastructure management, operations management, team development, and customer service. I am motivated by VMware's mission to empower the digital transformation of businesses and communities, and I bring diverse perspectives and experiences to the IT department.