I was transferred from one of our subsidiaries to the parent company in January of 2023 but retained continuous service. I continue to grow my product knowledge skills providing front line support to my colleagues on site, and. via remote tools to our remote staff and colleagues in Belize. I have become very proficient in international shipments sending equipment to our Belize office using our preferred air freight suppliers.During Q1 2023 I was nominated by my colleagues and received two awards for providing outstanding customer service to my internal stakeholders. I enjoy the challenges we face and make a point of visiting our departments and engaging with colleagues taking a proactive approach to support catching issues before they become problems.

Joined Maxtouch Services working on MaxLend and Blue Trust Loans accounts’ as a loan processor. Responsible for servicing clients requests and meeting KPI’s in a mixed in/out bound call center environmentJuly 28 2018 promoted to Account Specialist Operations Assistant Responsible for delivering a variety of bespoke daily / weekly and monthly reports, monitoring attendance for the agents, Payroll for the team and assisting the agents in a multi- site environment vis MS Teams. Management made me a Silver Ambassador for the company as I consistently promote a healthy working environment and assist with interviews.During my time here I have gained exposure to some new software packages associated with call center management, UKG (formerly Ultipro) for time keeping, Teleopti for WFM, SpeechIQ, Domo and Livevox. I recently completed the DDI ESFL course.

Making lives better, one interaction at a time! I joined Alorica Kennesaw on May 09 2017 and following 10 weeks of intensive traiining I graduated as a full time agent working on the Verizon Project. I was invited to become a trainer in August 2017 and sucessfully completed the training program. I was attached to the PM class roster working with up to 34 candidates at a time delivering the knowledge and skills that form the foundation of the job over a five week intensive course. The successful agents then undergo a five week "nesting" period where they prove their skills before being assigned to a team and shift pattern.The role encompassed ensuring the classroom was ready for use, reporting any issues to the appropriate hepldesk, preparing content, greeting students, performing HR functions, delivering the content in an an engaging envronment, endorcing the message through role play and skills assessments, supporting the needs of the individual and the team, preparing them for the call center and the knowledge assessment cross checks, monitoring development and providing feedback on reports with the Team Manager and promoting the visions and values of a successful agent within the business structure. I had a great retention rate during the training classes and above than average class statistics, I beieved in investing in my agents and giving them a skill set enabling them to think outside the box to help their clients.

I am a multi-skilled member of the team working at both the retail location in Woodstock and the Scuba training facility in White GA. The retail location provides courses and equipment to our customers and the Open Water facility is where our courses are completed. I work at both locations providing our customers and instructors with first class customer service. I also completed my PADI Divemaster rating in July 2016 and am now able to assist in classes if required and teach some elements at the request of the instructional team.My role is diverse and covers operations, sales, customer service, logistics and repairs to both equipment and building.

I joined the Metropolitan Police Service as a civilian having worked for many years as a consultant; I was posted to Belgravia Police Station in City of Westminster, London. The role was managing detained people from Category A (High Risk), Terrorism and Counter Terrorism (TACT) through to arrestees and prison lockouts. It was a high-pressure role, requiring security clearances (UK Terrorism and Counter Terrorism), based around a twelve-hour shift pattern. My duties involved processing detainees, performing searches, taking photographs, fingerprints, DNA, Drug tests, assisting in seizing forensic evidence managing the custody suite by performing constant dynamic risk assessments and inspections ensuring the safety of the staff. We were also responsible for auditing the detainees property, evidence and cash receiving and handing over completed documentation between the custody teams. We also acted as court agents producing prisoners to appear either in person or via video link to the courts. Because of its central location we also handled the business of the Specialist Squads from Scotland Yard, dealing with High Profile cases (murderers, extradition, extortion, cyber crime, kidnapping, celebrities,sex offenses and terrorists) The role was demanding and as a uniformed officer I was trained to exceptional standards using discretion, appropriate law, in addition to providing positive interventions and first aid as required.

I founded my own company in February 2006 providing a range of goods and services for both corporate and domestic customers. Because of the diverse nature of the roles I have had, I could provide third party suppliers from most industry sectors under one banner; all of which I have had a relationship with for more than 10 years. The company continued to grow and we secure a lot of business on recommendations from our existing clients. My small team and I ensured that we achieved excellent results whilst keeping the costs affordable; all of which was done by listening to our clients and understanding their expectations fully then matching their requirements with suitable, scalable and sustainable products within budgetary constraints.We worked on many projects and enjoyed corporate successes that went from strength to strengthOur offices in the UK have now closed down and the company ceased trading in the UK, this was part of our exit strategy as my and I were relocating to Atlanta. I have retained the domain names and trademarks and the website is still active. ( www.agamaconsulting.co.uk ) I studied and attained a Diploma in Book Keeping and Accounts and used Sage Line 100 / Payroll for the company accounts using a local accountant to verify them and submit the annual legal requirements.

When I joined the programme, it had entered the final phases preparing to break ground on three sites. In partnership with our supplier Lockheed Martin I designed and took delivery of 12 servers and 300 workstations. I designed the original build to Windows 2000 specifications and imaged the workstations, these were then integrated with the network to form the backbone for our expanding team to work from. These were upgraded on a rolling basis in various forms to XP / Vista / Win7 to meet strategic business needs. I accomplished this using a variety of tools starting from proven base build (Ghost Image) and either providing any necessary variations and driver updates via a SUS server, LAN share or local disk. I maintained a software library that met the business needs of the team as well ITIL standard maps (network and floor plan), inventory lists and network information. I managed the network and its infrastructure on a 24/7 basis using a combination of network monitoring tools (What’s Up Gold) and pager codes backed with a parts only warranty from IBM and Cisco. We operated a mixed and complex environment, utilising Windows 2000 Servers, Windows 2000 / Windows XP and Windows 7 with a variety of industry standard and bespoke software tools to support the business needs.. We passed several internal and external inspections from the OGC, HMIC as well as internal MPS inspections. I reported directly to a Deputy Assistant Commissioner and supported his Staff based at several locations and was the primary point of contact for our network and users, providing 24/7 support. When we completed service delivery, I handed over 14 servers, 305 workstations, Cisco catalysts, 2 Cisco 2600 and numerous printers and Laptops to Directorate of Information control. The C3i closed down and received numerous awards and accolades for excellence and governance having been the biggest most successful change programme in UK.

Installation and maintenance of Avaya Definity and Inter-Tel Axxess systems as well as management reporting on Service Suppliers and LCR carriers for customers. Working in partnership with our customers and their suppliers to achieve significant cost savings and providing MI to support the outcomes.I was involved in some really challenging installations for UBS, Cravath Swaine and Moore, CAP Gemini (Edinburgh), BSkyB, Skandia Insurance and Geher UK, receiving thanks from all of them and my management team for my dedication and hard work. I studied for and attained three technical Diplomas relating to the Installation of Definity and Prologix products from Avaya.

Pre Sales Technical Consultant and Sales Engineer responsible for answering pre sales enquires, building relationships with clients, attending meetings to demonstrate product capabilities, building bespoke product applications and assisting clients with post sale deployment and troubleshooting. I developed product demonstrations for high profile prospects including Eircom, Cubic and EDF Energy and assisted with the deployment and knowledge mining for Creative Labs in Dublin Eire.The parent company was acquired by a competitor who closed down our offices replacing the staff and projects with their own people and product portfolio.

Engineer responsible for trouble shooting complex client installations and overhauling the company’s internal UK systems. I was deployed to high profile customers translating their requirements into solutions; I delivered these by reverse engineering the clients strategic vision and making on the fly changes to the ACD, documenting the changes and providing process education to the clients. These included Bedfordshire Police, Honda UK and American Express Europe. In addition to assisting the field engineering team I also installed a new clusters of servers in the UK head office, providing security and a platform for growth this included a RAS solution as well dedicated finance and back up servers. In addition to local training my Management team invested in me sending me to Phoenix AZ to study for and attain two technical diplomas.

Manager Foreign Exchange responsible for growing the business from one to nine staff and turnover to £3m within two years. I achieved this through agent incentives, reporting, client education and working closely with the management team to raise the profile of my department both internal and external presentations. I also maximised revenues by negotiating better rates from our suppliers, dealers and passing on wholesale benefits to clients obtaining special rates for them and mutually beneficial contractual requirements.Special Projects ManagerI worked closely with the management team before, during and after a multi-million pound refit of the office, its technologies and cultures. This was delivered on time with minimal down time achieved by working closely with our suppliers and managing the issues. Post rebuild I managed the call centre reporting, programming and service delivery issues. I gained a reputation for thinking outside of the box and turning the Team Leaders’ complex requirements into ACD solutions. I was headhunted by the ACD manufacturer Inter-Tel.

Cashier Foreign Exchange: I joined Thomas Cook working within the Midland Bank on the Tottenham Court Road. We were a small team servicing local businesses and over the counter clients. I developed the business growing the probability of the site. An opportunity arose in a flagship Travel Centre in Putney and I was recruited into the role.Manager Foreign Exchange: I joined Thomas Cook in Putney with four staff over two sites. I was also responsible for issues arising from the travel counsellors in the absence of the Branch / Travel Manager. I managed my team performing staff reports and audit inspections. I was successful promoting the business, increasing turnover and profitability. I assisted the regional manager with training, audits and emergency staffing within our region. My talents were noticed by Thomas Cook Business Travel and I was recruited to the London Operations Centre in Croydon.This part of Thomas Cook was acquired by American Express Europe Limited and we were given continuous service as part of the staff package.

Having studied for and passing the LAUTRO financial Advisers license exams I was attached to the Wimbledon office. The role involved identifying clients and selling a wide range of financial products from a portfolio including investments, mortgages, endowments, pensions and trusts.

I started working for Barclay's having left school, working behind the scenes in the accounts department in Knightsbridge, progressing to run the foreign exchange in the branch at 160 Piccadilly I passed all the internal training and regularily provided training on fraud prevention to colleagues, Externally I studied and passed the Institute of Bankers Stage one exams. I left Barclay's to explore other options in the financial services sector.