1. Mentorship and Guidance:Guide product team on building the product roadmap, focusing on market trends and customer needs, and staying ahead of the competition, provide strategic direction.2. Promoting and Aligning the Product:Responsible in promoting simplecrm product suite to internal teams, external partners, and customers.

Provide support for businesses seeking to improve their customer service practices. Identify customer service needs, including introducing new customer relationship management software or training employees on best practices. They gather relevant data and access information to establish a solution. Provides Consultation to meet business goals and recommends marketing strategies or initiatives that improve customer needs.

• Develop technical aspects of the company’s strategy to ensure alignment with its business goals• Discover and implement new technologies that yield competitive advantage• Supervise system infrastructure to ensure functionality and efficiency• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology

1. Meticulously planned and executed each of the project, efficiency was the key as the implementation cycles are short in many projects and resources are thin.2. Acted as a single point of contact for all customer implementations to handle customer expectations, change requirements and escalations 3. As account responsible ensured the support SLA’s committed to the customers are met and ensured continuous engagement with customer during training and adoption.4. Provided… Show more 1. Meticulously planned and executed each of the project, efficiency was the key as the implementation cycles are short in many projects and resources are thin.2. Acted as a single point of contact for all customer implementations to handle customer expectations, change requirements and escalations 3. As account responsible ensured the support SLA’s committed to the customers are met and ensured continuous engagement with customer during training and adoption.4. Provided detailed analysis & consolidated reporting to executive management on continuous basis which resulted in reduced turnaround time in realizing ROI Show less

1. Meticulously planned and executed each of the project, efficiency was the key as the implementation cycles are short in many projects and resources are thin.2. Acted as a single point of contact for all customer implementations to handle customer expectations, change requirements and escalations 3. As account responsible ensured the support SLA’s committed to the customers are met and ensured continuous engagement with customer during training and adoption.4. Provided… Show more 1. Meticulously planned and executed each of the project, efficiency was the key as the implementation cycles are short in many projects and resources are thin.2. Acted as a single point of contact for all customer implementations to handle customer expectations, change requirements and escalations 3. As account responsible ensured the support SLA’s committed to the customers are met and ensured continuous engagement with customer during training and adoption.4. Provided detailed analysis & consolidated reporting to executive management on continuous basis which resulted in reduced turnaround time in realizing ROI Show less

1. Promoted to project manager role to plan, schedule and execute all stages of enterprise CRM software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.2. Drove impressive improvements across the business as a result of IT implementations. Equipped Bhea with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%… Show more 1. Promoted to project manager role to plan, schedule and execute all stages of enterprise CRM software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.2. Drove impressive improvements across the business as a result of IT implementations. Equipped Bhea with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%, increased cash collections by 35% and saved $1.2M annually. 3. Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.4. Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.5. Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs. Show less

Responsible to manage implementation Team for faster implementation of services for Hospital and Labs in USA

Responsible for Developing Composite Applications for Healthcare Insurance Domain using Digital Harbor Application Framework enviornment

1. Systematically handled support cases, addressing and prioritizing escalations and helped customers run SimpleRM with highest uptime2. Contributed to improving Knowledge Base based on various customer support experience which improved the customer self-serve experience and reduced the load on support team.3 Appreciated by the head support organization for extraordinary productivity. Highest and consistent case / message solving rate that far exceeded the average of the team.

1. Systematically handled support cases, addressing and prioritizing escalations and helped customers run SimpleRM with highest uptime2. Contributed to improving Knowledge Base based on various customer support experience which improved the customer self-serve experience and reduced the load on support team.3 Appreciated by the head support organization for extraordinary productivity. Highest and consistent case / message solving rate that far exceeded the average of the team.

1. Systematically handled support cases, addressing and prioritizing escalations and helped customers run SimpleRM with highest uptime2. Contributed to improving Knowledge Base based on various customer support experience which improved the customer self-serve experience and reduced the load on support team.3 Appreciated by the head support organization for extraordinary productivity. Highest and consistent case / message solving rate that far exceeded the average of the team… Show more 1. Systematically handled support cases, addressing and prioritizing escalations and helped customers run SimpleRM with highest uptime2. Contributed to improving Knowledge Base based on various customer support experience which improved the customer self-serve experience and reduced the load on support team.3 Appreciated by the head support organization for extraordinary productivity. Highest and consistent case / message solving rate that far exceeded the average of the team. 4 Promoted as a Lead and was responsible for the maintenance and support of the Standard and extended customers, large portion of SimpleRM customers fall in this category. Show less