>Experience in infrastructure management, with high visibility migration of applications and databases, hardware lifecycle compliance >Developed and executed end-to-end project plans, set timelines, scopes, aligned resources and identified interdependencies, assessed risk and mitigation plans >Liaised with cross functional teams: Site Reliability, Storage, Network, Compute, Application, InfoSec Teams, for achieving the project targets >Responsible for the continual agile transformation and practices as well as promoting accountability and transparency >Provided feedback, adjustment on process, best practices and other recommendations to improve the overall project efficiencies

IT Global Operations delivers IT Infrastructure Library (ITIL) operational processes (Incident, Problem, Change, Configuration, and Service Level Management) to fulfill the IT Service Management framework used to make service delivery and support possible across the IT Operating Model.Configuration Management is the process responsible for maintaining information about Configuration Items (hardware, software, buildings, people, etc.) and their relationships to each other. Change Manager: Reviewing/Approving CR’s , Attending CAB, Co-Ordinating with Respective to seek the required information on the Change.• Reviewing the relevant documentation in CR work info entries and approving the Change request.• Handling P1/P2 Service Request cases, Tracking Incidents caused due to Change.• Handle Change & Configuration tool Access( EMAN, IT Application Portfolio, IT Service Portfolio, MEMS, R7 Change Management Tool) Requests.• Generate Change related reports using Business Objects (Weekly /Monthly / Quarterly) on adhoc basis.• Sending the daily Change Management status update of High risk changes.• Updating the Change and configuration Procedure and Process Document.• Regular metrics reporting on Configuration Items and their attributes.• Participating in the User Acceptance Testing in Change and Configuration tool release.• Provide Training on Change & Configuration tools.

 Installation and Configuring and Troubleshooting on Win2k and WinXP. Functional & Technical support for selling and buying the On-demand Software. Level 1 Helpdesk support for configuring MS-Outlook, installing and configuring Connected Backup. Managing report request from Top-level Management Coordinating with Geo IT Management Group for setting up the Servers for Connected Backup. Installing and troubleshooting desktop applications and Antivirus packages Managing Hosted Microsoft Exchange, Blackberry Servers. Maintaining Kesaya- Online Backup & Recovery Servers. Managing McAfee- Total Protection for Small Business (TOPS).

Project N/W engg. Attending to the regular Helpdesk calls on Desktop Support related to project. Migration & Upgrade of Software as and when needed. Applying Security Patches. Configuring, Customizing and Troubleshooting Hardwares. Installing and Configuring Laser, Desk jet and Dot Matrix Printers. Backup Critical Data using NT Backup.  Troubleshooting LAN on Windows 2K domain Administrating Windows 2000 Domain accounts Desktop Support and Software Support on Win9x/ WinNT/ Win2K platform Installing and Configuring Routers Implementing System and Network Security Migration of Windows NT Server to Windows 2000 Advanced Serve Managing networking, switches & GPS configuration as per the requirement. Setting up the project, collection of all software and maintaining documents.